Can't spend preorder points

Hi I'm looking at the Japanese NHL 26 PS store page and they are still not warning potential buyers that they won't be able to use the 4600 points they're advertising again in the deluxe edition if that's still the case. Looking for confirmation on whether EA is still actively thieving from consumers knowingly.

Please send me a private message with your Xbox gamertag so we can look into this for you.

Can you do anything about this or no?

Okinawa Japan.

Hi there. Where are you located?

Hello, I’m also having this problem. Did they ever set anything up for your fix? Like convert the points into coins? I feel like that should be something they can do but I haven’t looked into it yet.

Feel free to reach out to me if you'd like any more detailed information about this case.

As an outro, over 4 days have passed now and I don't have these packs, so I've been hosed. There are 4 hours left in the events, but dropping the packs at this point would just be another slap in the face. Just about 2AM in Japan ATM and I gotta work in the morning.

I've been misled, non-prioritized for 5 weeks, and had repeated pleas for urgency outright ignored. I feel like I'm being laughed at. I can't wrap my head around why EA would do this to anyone who has bought their products (since the 90s!).

Nothing to do now but throw my already-earned resources into sets and hope that if these packs ever come I won't get any more BND dupes.

This has been so disappointing and frustrating.

Just as a PSA for anyone with the same issues lurking here. This is still unresolved 34 days after pre-release. 

The few users of you in Japan, be warned:
Aljo informed me 16 days ago in DMs that he discovered "EA does not allow the ability to purchase packs with premium currency in Japan. Those points can be used in World of Chel though."

Everyone else who is a paying customer, also be warned:
This is not the time for anything more in-depth, but basically I was told the next day  (15 days ago) EA  was willing to give me packs to compensate for the points I paid for and am not able to use in HUT. I requested fantasy and supernatural event-related packs. 

2 days ago I was finally informed they were on the way but it would "take a day or 2".

I haven't received them. 

39 hours left on the event timers before the packs become meaningless. Incidentally a full 5 weeks will have elapsed without any action. Hopefully there's a positive update to be made on this soon, but 'within reason' is long gone.

Looking less and less like I'm going to be able to use the points I bought by the fantasy event.