Error code from Sony

Hi there. Try going to the Rosters screen and download the most current online roster. Let me know if that helps or not. Thank you.

It did not help, still not working

Thank you for your reply! Can i try something else? 

Thanks for trying that. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

I already tried that before coming here, i even reboot all my ps5, i call my friend to try on his ps5 with my account and it still not working for him with my account on his ps5

All online game mode work on my ps5 but hockey ultimate team is the only one not working 

EA_Aljoim his friend i try on my ps5 from another household and another internet connection. It’s an account issue and it’s only when we try to log on hockey ultimate team

Can you confirm the version you're playing on is 1.3.0.0? It might be slightly different for PS, but should at least start with 1.3.0.

Yes i play on the 1.030.000 version 

Can you get me a video of this? Please publish it through your console or put it up on YouTube and respond with a link. I'll send it over to the team for review. Also, please send me a private message with your PSN ID. I'll include that in case it helps with the investigation.

https://youtube.com/shorts/iuPkHILI3cU?si=qXBO4P8CXVCIw5Fe

My friend did it for me