I’m so sick of this. Me and my friend play CHEL 3v3, blow out a low ranked team 7-0, and his game crashes with seconds to go. We lose 800 RP… Is there a way to prevent this RP loss?? We should not be punished for a game we had clearly won. This has been a continuing problem over the years. Any positive results?
Community ManagerHi there. What is happening when the game crashes for your friend?
Hello! The game just stops and takes him to the Xbox menu. The app just quits itself. He is playing a nice, non laggy game then it magically just quits itself. No warning… no performance issue, just quits.
Community ManagerDoes it happen to him when you aren't playing together? Do know if he crashes in 6v6 or other modes?
Neither of us have experienced it in other modes. Only 3v3. He has experienced it three times. I’ve experienced it twice.
I am also exp this issue as well. I have uninstalled and reinstalled the game and still happening. No error just dashboards from the game to the consoles dashboard screen. I can play NHL24 with no issues, but I have a friend that can play NHL 25 with no issues, but we play NHL 24 so I can play with them and now he exp crashing on that game same issue. No error just dash to the console's dashboard. Is EA planning on making corrections? Because honestly I feel like this is the biggest waste of money and when playing competitive gaming losing all the time because the dashing and making ranks go down?
This only happens in the World of Chel 3's / 6's doesn't matter what mode your playing.
Community ManagerThanks RiceBowl4484 and Tryba17 I've passed this on to the team and will let you know if we need more details.
What's the turn around time on something like this, to get response and action on this issue. Because to be honest, if the game isn't functioning for competitive online gaming, some sort of refund should be given for a game that is not working to it's full potential. To help further with a troubleticket I am on Xbox Series X & GT xlocosniperx. My friend that I mentioned having the problem with NHL 24 with the dashing issue, is on Xbox Series S. So both platforms are exp the issue. I really hope EA can correct this issue as I have been buying this game for years and this is the first time I have had a big disappointment.
Thanks for all you do
Community ManagerYou'll need to contact the retailer the game was purchased from to see if a refund is possible.
As far as the turn around time goes, that's unknown as we still need to find out what is causing this to happen.
What if it’s purchased from the Microsoft store? Since the new consoles are digital only…..
