Game Crash and lose RP

Question

I’m so sick of this. Me and my friend play CHEL 3v3, blow out a low ranked team 7-0, and his game crashes with seconds to go. We lose 800 RP… Is there a way to prevent this RP loss?? We should not be punished for a game we had clearly won. This has been a continuing problem over the years. Any positive results?

ricebowl4484 · Answer

Hello! The game just stops and takes him to the Xbox menu. The app just quits itself. He is playing a nice, non laggy game then it magically just quits itself. No warning… no performance issue, just quits.

ricebowl4484 · Answer

Neither of us have experienced it in other modes. Only 3v3. He has experienced it three times. I’ve experienced it twice.&nbsp;

ea_aljo · Answer

Hi there. What is happening when the game crashes for your friend?

ea_aljo · Answer

Does it happen to him when you aren't playing together? Do know if he crashes in 6v6 or other modes?

tryba17 · Answer

I am also exp this issue as well. I have uninstalled and reinstalled the game and still happening. No error just dashboards from the game to the consoles dashboard screen. I can play NHL24 with no issues, but I have a friend that can play NHL 25 with no issues, but we play NHL 24 so I can play with them and now he exp crashing on that game same issue. No error just dash to the console's dashboard. Is EA planning on making corrections? Because honestly I feel like this is the biggest waste of money and when playing competitive gaming losing all the time because the dashing and making ranks go down?