PS5
NHL25
I have excellent internet speeds.
World of Chel loading issue
1. Will load into a game and usually within a few minutes I get "UNEXPECTED ERROR" notice on screen, and kicked out of game.
2. Oftentimes, will be in the dressing room and teammates will be sent to "IN GAME" while I just stay in dressing room..
What is going on with this game?
I have been unable to play WOC for weeks now. Please help!
Thank you
Community ManagerHi there. Speed normally isn't the issue with this. It could be connection related or possibly have to do with the an item or customization you have. What console are you playing on? Also, are you on a club that has players from both consoles?
Hello-
Thanks for getting back.
I am playing on a PS5.
2 others on my team are PS5, 2 others are on Xbox.
Thanks for the help!
I've tried everything on my end, cache, uninstall etc. I'm glad to hear you don't think its a speed thing.
Community ManagerAs a test, can you try disabling crossplay and let me know if that works? This would not be a resolution. It's just part of the troubleshooting for figuring out what is causing this. Also, it would be good to get a video of this happening. If you can get one to me, I'll pass it on to the team.
Does this happen if you play without your club or in drop-ins? What is your NAT setting? You can find this in the network settings on your console. Also, are you on IPv4 or IPv6?
Good morning,
NAT setting is 2.
It happens in all world of chel games. Club and drop in.
I toggled on/off Crossplay before I started last night.
Because you mentioned 'customization' I also switched my player build from a EA pre-build "Deep Freeze Defensemen" to a custom build that I made.
Anyway after that, for one reason or another, I was able to play a few games last night without interruption. But then it happened again after 3 or 4 games.
Community ManagerCan you get me a video of this happening? You can publish it through your console or put it up on a service like YouTube and then post a link to it in a response.
