Ever since i started playing the new game randomly i will get hit with lost connection to ea with the same ping no changes when i check once i lag out. iv tried resetting router and checking upload download. my xbox is hardwired and nat type is open. anyone else having issues with this and is there a solution?
also lagged out 1 minute into the game no issues even upgraded my internet to 1gig upload download. must be ea
Yes, it’s very frustrating. I posted the same here and they are pointing at my ISP when I know that is not the issue (I’ve run through plenty of diagnostics with them). It’s also quite a coincidence that I’ve never had this happen in NHL 24 but every 4th game in nhl 25. Sounds like it isn’t very wide spread so until enough people come forward, they won’t investigate.
ya it would be different if i lagged out of other games but i don't and never have. it's easier for Ea to point fingers than look into it themselves.
Community ManagerHi there. This normally happens due to packet loss. That is a lot less likely on a wired connection, but not impossible. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
unfortunately i tried that and 0 packet loss and am wired also upgraded to 1gig this has been happening since launch even in my lg games. i'm also going to upgrade my cat 5e to cat 6 but it only happens in nhl 25 and i play cod smite and a bunch of other online games so i iv tried everything on my end. unless there is anything else you have
Community ManagerTry clearing your alternate MAC address with these steps:
If that doesn't help, try using alternate DNS settings with the instructions here. It's also possible the upgraded ethernet cable will help.
