Forum Discussion

prefontaine76's avatar
prefontaine76
Rising Newcomer
13 days ago

Unable to join World of Chel for 3 days.

Recieving error code:  736C3F99F74BDD20-0000000000009999-4380AD7B4FC33F56   Previous 2 days before I would get booted when eashl game launch after lobby start. Is this the same AT&T issue from a ...
crashing
launching
login issue
multiplayer
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
12 days ago

Hi there. This is an issue we're aware of. A fix is planned to release with the January update. If the below suggestions don't help, you should be able to play on a different account.

Here are a few things that some others have had success with:

  • Clear your system cache with these instructions.
  • Leave and rejoin the club
  • Have everyone leave and rejoin the club. It was reported this worked after multiple tries
  • Delete the club you were on when this issue started
prefontaine76's avatar
prefontaine76
Rising Newcomer
12 days ago

Cleared cache, can’t join WOC or HUT. When is this update to be released?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    12 days ago

    A potential resolution for this is coming with tomorrow's update. Something else someone posted was updating their DNS. You can find help with that in this article.

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