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6b8d3884d82882f8's avatar
6b8d3884d82882f8
Seasoned Newcomer
1 day ago

EASHL Disconnections

Hello,

I’ve been a long time player of your game. I play it almost everyday with my cousin and we have great times. Recently, it’s been tough and we are close to never playing this game or another NHL ever again. We have no internet problems on any other game but all of a sudden we can’t make it through 5 games with out getting kicked out. We take our club seriously and the amount of losses we have received from getting kicked out is unbelievable. If there is anyway of seeing the score of these games when we get disconnected you would see we are not trying to get out of these games. They would have all been wins and now we are too far gone to even attempt to comeback. I’m not asking for these losses to become wins but to remove the losses from our record. Please look into this, it really is extremely frustrating and I know many other players experience this. The club is Dead Guyz, Gubanada is my psn. 

2 Replies

  • Zuri4r's avatar
    Zuri4r
    Rising Novice
    1 day ago

    Your EASHL disconnects are likely server issues. Report each incident to EA Help with your club and PSN info so they can investigate. Keep your game and console updated to reduce disconnects.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi there. Thanks for reaching out. We're not currently aware of any server issues that would cause disconnects so let's try to troubleshoot this. First, are you playing on a wired or wireless connection? Also, are you and your cousin playing in the same house or are you in different locations? Thanks!

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