Formal Complaint: Critical Bug Causing Server Disconnections in "Cup Chase" Mode

I am writing to file a formal complaint regarding a critical, game-breaking bug in the "Cup Chase" mode of NHL 26.

I have been a loyal and constant player of this franchise since NHL 98. I play offline 75% of the time, but I have been competing in the online "Cup Chase" mode.

For the past several days, I have been repeatedly disconnected from the EA servers during "Cup Chase" games. This is not a random issue; it has three very specific and frustrating characteristics:

It Only Happens When I Am Winning: I have not experienced a single disconnection when tied or losing. The server drop only occurs in games where I have the lead.

It Is Not My Connection: I am on a hard-wired (Ethernet) connection, not Wi-Fi. My internet service is perfectly stable, and I have zero connection issues with any other game or service.

It Is Happening Repeatedly: As of writing this, I have been disconnected from my last three consecutive "Cup Chase" games, all of which I was winning. Each disconnection has resulted in a loss, severely impacting my standing.

If this continues, this bug will directly prevent me from making the playoffs, not because of my skill but because of a server-side failure.

A brief check of the official EA Forums and community sites (like Reddit) shows that I am not alone. Many other players are reporting this exact same bug: being disconnected from "Cup Chase" specifically when they are winning, only to be handed a loss.

For a long-time customer who has supported this franchise for over 25 years, this experience is unacceptable. This is ridiculous.

I am requesting an immediate investigation into this bug and a server-side patch to fix it. My progress is being unfairly nullified, and the mode is currently unplayable in a competitive sense.

I expect a response acknowledging this issue and a timeline for a fix.