Forum Discussion

Seasoned Novice

2 months ago

Keep getting disconnected while leading and losing 10+ rank points.

Hi EA Team! 🏒 Hope all is well with you. I keep losing connection every now and then mid-game, making me loose a bunch of points and competitive rank in online versus. Happens most of the time...

Seasoned Novice

2 months ago

EA_Aljo Possibly any ideas?

EA_Aljo

Community Manager

2 months ago

Hello. Are you on a wired or wireless connection? Have you tried the connection troubleshooting steps here?

Spawnessj
Rising Veteran
2 months ago
I am having this issue as well but in WOCL 6's. It is happening at 6pm west coast time. I will happen a few times but usually about 645 or my teams second game finishing I am able to get back on. I am running a wired connection and I have great internet. Last year I was apart of the ATT issue that was going on.
- EA_Aljo
  Community Manager
  2 months ago
  Hey. 6 PM is probably some peak time for internet use when everyone's home from work/school. Possibly, bandwidth is an issue. Have you talked to your ISP to see if they are noticing any issues during that time?
Brzzz27
Seasoned Novice
2 months ago
Hello, I am on wired really fast internet. It just happened again. Once again losing 11 points in competitive rating... I took this screenshot right away and the connection seems stable no?

I just looked through the troubleshooting steps. Have restarted router multiple times before. What other options should I look at? DNS change? I have no idea what that means to be honest.