Try clearing the personal saved data. It's possible you could lose any offline progress and changes to settings. Normally, those download from the cloud though.
If on PlayStation: Go to Settings/Storage/System storage/Saved Data. Locate NHL 26 and delete the saved data.
If on Xbox, follow these steps:
- Hit the Guide button on your controller
- Highlight the NHL 26 icon
- Hit the Menu button. It's the small one to the right of the guide button with the 3 horizontal lines on it
- Choose Manage game & add ons
- Go to Saved data
- Delete the file with your gamertag on it
Let me know what happens. Thanks!