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JGault1990's avatar
JGault1990
New Novice
5 months ago

Lost Connection

I'm losing connection to the EA server every 10-15 minutes these days it seems. My internet is perfectly fine and doesn't disconnect me on other games. Idk what to do at this point. NHL HUT is unplayable. 

48 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    We're not aware of any issues that would cause frequent disconnects. Have you tried the troubleshooting steps here?

  • 6pq3610u2rvs's avatar
    6pq3610u2rvs
    Rising Newcomer
    5 months ago

    Hi Aljo, Thank you for taking time to help us. I am on a wired connection in Canada and I have the exact same issue; can't finish  a single cup chase game without disconnecting from EA servers. Could it be a server problem or is there some server maintenance or problems going on? 

    Thanks in advance!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    I'm in Texas as well and have had no issues. But, I'm also on a wired connection. Wireless connections are unstable and far more likely to disconnect. Especially when the router is in another room. You may want to look into using a powerline adaptor if using a wire isn't possible.

  • JGault1990's avatar
    JGault1990
    New Novice
    5 months ago

    router is too far away. my connection is great for other games. im in Texas so maybe a server is far away. idk

  • Yo aljo, whats the point of having a 2 hour 2x XP token when I can’t find a game, game freezes, game loses connection?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    As a test can you switch to a wired connection or is your router too far away?

  • JGault1990's avatar
    JGault1990
    New Novice
    5 months ago

    PS5 pro. Wireless connection. The wifi isn't an issue. I've been playing other games with no issues. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello. Are you on a wired or wireless connection? Which console are you on?

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