Problem franchise freeze and help me EA

Hello,

I have been a loyal NHL customer for over 20 years, buying the game every year since the early 2000s. NHL is my favorite sports series, and Franchise Mode is the main reason I purchase it.

Unfortunately, NHL 26 currently has a major bug in Franchise Mode that makes it very difficult to enjoy the game. Since this mode is the only one I really play, the issue has made my purchase feel very disappointing.

I kindly request either a refund or some form of compensation for this issue, as I feel I did not receive the full product I paid for. Even a discount or credit toward future EA purchases would be appreciated.

I truly value the NHL series and hope this issue will be fixed soon. Thank you for your understanding and support.