When I playing hut rivals my controller gets disconnected and can rejoin game to move players. Only this game this does it for

Ran into this tonight when I paused and went for supper and it disconnected. Was in squad battles. finally figured out a workaround to fix.I hit Series 2 Xbox button and actually went to Home Screen. Then I pressed/held Xbox button and turned off controller. turned controller back on and and quick resumed game at which point it prompted me to repair/sign in and then I got to screen to select controller to which team and all was good.figured I should share. May have just got lucky too though. hope it works for others.

@EA_Aljo This is not the type of disconnect we're talking about. We're talking about a disconnect where the controller loses connection with the Xbox, either with the Xbox button light on or off. When the player reconnects their controller by turning it back on or bringing it back in range, the player's character is unable to move at all. The player can still bring up and navigate the Xbox menus and for that matter can navigate the NHL 22 menus.However, NOTHING they do allows them to begin controlling their player again. They can shut off and reconnect their controller. They can re-sync their controller with the Xbox. They can try a different controller. Nothing works and their player remains motionless. The only fix is to quit the game and restart, at which point everything begins working normally again.There are multiple people in the thread explaining they have experienced exactly this behavior multiple times. The key problem in EASHL is there is no menu which allows you to reassign the controller to control your "side" aka player. If that menu existed, since we can control the NHL22 menus, I suspect it would work and the player would be able to begin controlling their player again.

@EA_Aljo1. My controller is turning off2. I turned it back on and it does stay connected3. My player stops responding but I can navigate into Xbox menu.

@EA_Aljo Again, the developers should not be focusing on why a controller disconnects. Controllers disconnecting will ALWAYS be a thing. It doesn't matter if it's a firmware bug or if the user just walked out of range. They should be coding to detect the disconnection and give the user a way to regain control of their player, especially in EASHL.

Prerequisite:- Elite controllerPossible Prerequisite:- Play with custom bound controls- (I have my paddles bound to LS)Repro Steps:- Play with an Elite controller plugged in via USB cable- During gameplay (EASHL) gameplay disconnect cable- Controller will reconnect wirelesslyExpected Results:- Player can gain control of skater once controller connection is establishedActual Results:- Player can control menus but not their skater. The game is essentially forfeit as you have to restart in order to fix. Plugging controller in, turning it on/off does not restore connection.Alternate repro can be done wirelessly by walking out of range, then letting it reconnect.This is 100% in these conditions. Lost games/RP because of it, very disappointed there’s no fix in 23. It’s brutal in online modes.

Controller disconnects mid game and when trying to reconnect cant do anything

83 Replies

EA_Aljo
Community Manager
4 years ago
Hi there, @dj_zehti.

What system are you playing on? Also, are you using an official controller or is it made by a 3rd party? Is it wireless or do you have it plugged into your console? Thanks!
dj_zehti
4 years ago
Xbox series x and I’m using the Xbox elite controller.
EA_Aljo
Community Manager
4 years ago
@dj_zehti

Thanks for the response. I assume you've got the latest firmware update? I know those Elite controllers warn you when it's out of date. To check to be sure, go to Settings > Devices & connections > Accessories. Also, do you have another controller you can try as a test?
dj_zehti
4 years ago
Yes I checked and no update only happens for nhl
EA_Aljo
Community Manager
4 years ago
@dj_zehti

Did you try another controller also?
dj_zehti
4 years ago
@EA_Aljo Yes
EA_Aljo
Community Manager
4 years ago
@dj_zehti

Did the other controller disconnect as well? Was it another Elite or a different model?
dj_zehti
4 years ago
@EA_Aljo Once I’m disconnected that’s it even when I reconnected controller I can do everything except play the game, I can pull up Xbox menu and all, tried on a regular and elite controller, both wouldn’t let me do anything in game not even pause the game
EA_Aljo
Community Manager
4 years ago
@dj_zehti

So, just to be clear, no matter which controller you use, it disconnects mid-game? Are you able to reconnect after a bit? Does it turn off? Can you turn it off and on again to continue playing?
dj_zehti
4 years ago
@EA_Aljo Midgame disconnects, I am able to reconnect both controllers but I can do anything in the game.

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Controller disconnects mid game and when trying to reconnect cant do anything

83 Replies

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