Product: NHL 20Platform:Microsoft XBOX OneHow often does the bug occur? Occasionally (10% - 49%)Steps: How can we find the bug ourselves? When playing in online versus mode, the game will freeze during intermission, stuck on the "waiting for all users to resume" screen while the game continues on, according to the sound.What happens when the bug occurs? When playing in online versus mode, the game will freeze during intermission, stuck on the "waiting for all users to resume" screen while the game continues on, according to the sound.What do you expect to see? To be able to continue playing the game.Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here Online versusWhat time did you see the bug? (HH:MM AM/PM)What is your time zone?What is your gamertag/PSN ID?PS4 Crash Reporting: Please copy the text you put in the crash report here.EASHL issues? Please insert your Club Region.What is your game language? EnglishWhen playing in online versus mode, the game will freeze during intermission, stuck on the "waiting for all users to resume" screen while the game continues on, according to the sound. This is happening on Xbox, but in playing NHL on PS previous years, it seems to be a cross platform bug. Is this a known issue? Any suggested fixes?

Hi there, @AvgJoesGym. Is this happening in every Online Versus match you play? Also, are you on a wired or wireless connection?

@EA_Aljo Not every time, but I would estimate 10-20%. I am on a reliable wireless connection

@AvgJoesGym Wireless is never reliable, unfortunately. Is it possible to switch to a wired connection or is your router too far away?

@EA_Aljo I have switched to wired, same issue. I have other devices on this 5GHz network that work flawlessly, so it is definitively not the connection. I've also experienced this issue on as far back as NHL 17.

@AvgJoesGym That's good you switched to a wire. I definitely recommend you stay on it as it's far more stable than wireless. Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4 Let me know what happens. Thanks!

Online versus game freezing in intermission "waiting for all users to resume"

11 Replies

EA_Aljo
Community Manager
6 years ago
Hi there, @AvgJoesGym.

Is this happening in every Online Versus match you play? Also, are you on a wired or wireless connection?
AvgJoesGym
6 years ago
@EA_Aljo Not every time, but I would estimate 10-20%. I am on a reliable wireless connection
EA_Aljo
Community Manager
6 years ago
@AvgJoesGym

Wireless is never reliable, unfortunately. Is it possible to switch to a wired connection or is your router too far away?
AvgJoesGym
6 years ago
@EA_Aljo I have switched to wired, same issue. I have other devices on this 5GHz network that work flawlessly, so it is definitively not the connection. I've also experienced this issue on as far back as NHL 17.
EA_Aljo
Community Manager
6 years ago
@AvgJoesGym

That's good you switched to a wire. I definitely recommend you stay on it as it's far more stable than wireless. Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4 Let me know what happens. Thanks!
AvgJoesGym
6 years ago
@EA_Aljo This didn't make a difference either. Again, this is a problem I've experienced in the last 4 years of your NHL game, across platform, on different internet connections. The common underlying factor is the game itself. Please see these threads for additional instances of this - https://www.reddit.com/r/NHLHUT/comments/afc3wy/waiting_for_all_users_to_resume_glitch/, https://answers.ea.com/t5/Other-NHL-Games/Waiting-For-User/td-p/3501149
EA_Aljo
Community Manager
6 years ago
@AvgJoesGym

We really need to rule out any issues on your end as we're not aware of something with our servers that is causing this. The majority of people are able to play without issue.

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
AvgJoesGym
6 years ago
@EA_Aljo I don't have a PC. This happened again this morning. I'm returning this game because as much as I enjoy the game and think it's a great product, this is too rampant an issue. Half of my losses in online versus are due to freezing at the first intermission. It's unconscionable to me that this is still happening in your game after 4 years. Appreciate your efforts but until this issue gets fixed (and you can see in those links I posted how prevalent it is), I'm no longer a customer.
EA_Aljo
Community Manager
6 years ago
@AvgJoesGym

Both of those threads are quite old and they have a small number of people experiencing this. We're not aware of an issue with the game that is causing this to happen. However, peer to peer connections are more susceptible to this happening so it's something you can experience in Online Versus and online Draft Champions games. It's unfortunate you don't have a PC because that will show us the quality of your connection.

If you decide to play again, take a look at the network settings screen on your Xbox and let me know what it says for the IPv. This should be on IPv4 and not 6.
AvgJoesGym
6 years ago
@EA_Aljo It is on IPv4