If you were planning on contacting EA Support, they are most likely gonna request you send them "UO Trace" data - a simple google search should get the ball rolling for that; it's pretty easy to do and should hopefully pinpoint the exact cause of the problem.
Could be any number of things, really -- router might need to be reset/ christmas decorations cauaing interference/bad weather/playing outside of peak hours etc etc
thanks for the reply... ill do that for sure. its just really strange since the other 3 members in my club (all from the same town, and with the same ISP) are having the same issue. And it doesn't seem like its a widespread problem looking at some of these message boards. And we've never had this problem in the past. Sounds like an ISP problem but ive been on the phone with them and theyre saying everything looks fine.
Community ManagerHello, @Kaye980
If all of you are in the same town and on the same ISP, it's very possible there's an issue in your region with your ISP. If you want to go through some troubleshooting, let me know. As previously mentioned, you can run a UO Trace and submit a screenshot of the results. Those instructions can be found here.
and...
Community ManagerWe won't be able to use this test if you're playing on a wired connection. The results will be very different from what you actually play on. Try using alternate DNS servers to see if that helps. Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
I have tried different cables and I dont know if I posted this on another post but 3 other ppl on my club are having the exact same issue... also, ive done that path ping text about 6-7 times now and only once has it produced more than one hop.... dont know if that helps you out? any other idea?
and these 3 other ppl are all on the same ISP and in the same town by the way.
Community ManagerI think it would be best to run that test on a PC to get more details, but I understand that's not possible. Since everyone is experiencing the same thing and you're all on the same ISP, in the same town, it's probably an issue with your ISP. Unfortunately, we can't really test for that since you don't have a PC. You can try opening the ports for NHL. That may help. They are listed here.
ok. thanks for you help... ill try to get my hands on a Laptop and try the tests that way.... and will post them at a later date....I did call my ISP and they couldn't find any problems with the equipment or any packet loss... but who knows. It just really sucks that this happened all of a sudden.... but again. thanks for all your help. I really appreciate it. ill try opening the ports in the meantime
Community Manager
