Re: Post your FTRD information here! (Failed To Retrieve Data)

@Rilo1742 

There was an issue over the weekend, but that appears to be resolved. Are you still having trouble with this?

I'm not Rilo1742 so i can't speak for him/her, but yes, the issue still persists.  i'm still unable to collect daily rewards without receiving the FTRD error/kicked to main menu

the FTRD errors during gameplay appear to have been resolved

@fromoe 

Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalated to the NHL games team for investigation. Thanks!

@EA_Aljothanks for the info, i opened a second case with an advisor. that person said the studio has the information and needs to fix it. i have no way to confirm or deny that so i'll take him/her at their word. the advisor also said i should post the relevant information in this thread which i did yesterday, but my post was removed. nothing more i can do at this point but wait

@fromoe 

Posting personal information is something we can't have here so those posts will be removed. Your case is with our support team so give them some time to work on it. They'll be in touch when it's been handled.

i'm not sure what you are referring to.  i did not post personal or identifying information of any kind.  

edit:  do you mean the answers to the requested information in the first post of this thread? if so, of course i provided my account name as it was requested to assist with the problem

1. Console: 
2. Account Name: 
3. Timestamp (date/time, with time zone): 
4. Which mode were you in?: 
5. What were you doing just before it occurred?: 
6. How often does this issue occur? Is it 100%, every other game, etc?: 
7. Can you attach a picture of the error code or provide the error code number?

@fromoe 

I don't know which post was removed. I was just letting you know what it could have been. As far as the issue itself goes, not being able to collect the rewards is something that needs to be handled by our specialists.

@Rilo1742 

For help with the daily objective rewards, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalating to our specialists for investigation. Thanks!