Third-party controller not recognized on '22; works on '21

Question

Product: NHL 22Platform:PlayStation 5How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? NHL 21 allowed accessibility and gaming for people that use alternate controllers. I use a quadstick that's connected to one of these officially licensed PS4 controllers on my PS5. https://smile.amazon.com/gp/product/B076Q3BNCX/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&amp;psc=1 NHL 22 doesn't recognize any of the buttons for the PS4 controller. I can't get past the opening screen at all by pressing X. I only play off-line mode.What happens when the bug occurs? All the time.What do you expect to see? Can't get into the game at all.Was the issue in online or offline mode? OfflineInsert Game Mode or Feature here Initial screen.What time did you see the bug? (HH:MM AM/PM) 2:30 PMWhat is your time zone? EST (IET) - GMT - 5:30What is your gamertag/PSN ID? MadcyborgPS4 Crash Reporting: Please copy the text you put in the crash report here. Not applicableEASHL issues? Please insert your Club Region. Not applicableWhat is your game language? English‌NHL 21 allowed accessibility and gaming for people that use alternate controllers. I use a quadstick that's connected to one of these officially licensed PS4 controllers on my PS5.https://smile.amazon.com/gp/product/B076Q3BNCX/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&amp;psc=1NHL 22 doesn't recognize any of the buttons for the PS4 controller. I can't get past the opening screen at all by pressing X.I only play off-line mode.

ttz_dipsy · Answer

Are you trying to play the PS5 version of the game? PS5 allows you to use PS4 controllers when playing playing PS4 versions of games so I think that's why it worked in 21.

PS5 versions of games require DualSense controllers iirc (there is some internal check and its also why they can but out on PC) so you'll either need to boot up the last gen version of NHL or find a way to pair your software with the new controller.

ironmoogle · Answer

@TTZ_Dipsy I purchased the both 21 and 22 for my PS5. I don't understand how to specify that I want the PS4 version when I buy something from the store. I bought other PS5 games, and it works, and the previous NHL works, so I thought this should work also.

ttz_dipsy · Answer

*Had to edit a big post I made as I just noticed you said your setup has worked with other PS5 titles before. If the option to purchase PS4 or PS5 versions aren't in your console's store, you should be able to check via the website on PC. If you purchased the X-Factor edition, you can scroll over your game tile in the xmb and press the options button - there should be a "game version" tab

Hopefully, @EA_Blueberry has some insight?

ea_blueberry · Answer

Hey,&nbsp;@IronMoogle&nbsp;Thanks for flagging this down and appreciate the tag,&nbsp;@TTZ_Dipsy&nbsp;Did you purchase the X-Factor edition? I'm curious if the game is able to work with the controller on the PS4 version of the game if that is loaded up from the games library (highlight the game and under options from the 3 dots you can launch the PS4 version).&nbsp;We'll want to know these details when passed along to the team to verify if it's impacting both versions or a specific one.&nbsp;

ironmoogle · Answer

Thanks for responding&nbsp;@EA_Blueberry&nbsp;@TTZ_Dipsy&nbsp;I just checked and it says NHL 22 X-Factor edition.&nbsp; Did I purchase the wrong one?

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Third-party controller not recognized on '22; works on '21

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