Real Racing 3 will not load
Always freezes in the exact same spot as my cloud save loads. I've cleared cache, re-installed and even changed devices. the game only works if I play from scratch with no progress.
Forum Discussion
11 Replies
I have the same problem for 5 weeks now and they can’t fix it. They told me to wait till the next update!
After latest update is the game working again.
Unfortunately no
I have this exact same problem. Glad to see I'm not alone. Mine quit working after the update in October. Emailed Firemonkeys multiple times and they couldn't help, have submitted a support ticket through the game multiple times and no response. All I want is just to be able to play again. Have spent hundreds of hours and $$ and feel like they don't care.
- @0o25an6p0cjy I thought this was a new bug when it first hit me on November 18th 2024.
Now I see it's been around for at least a year and across the board EA support has been giving only thoughts and prayers...
Sad state of affairs! Try this guys. Posted from a similar thread.
Awesome Syclone! Great to hear bro! Hopefully you didn’t lose too much progress. I myself was really worried about an erase and reinstall as I’ve not backed my game up to the iCloud in a while and have been playing for over 7 years myself, I’m at level 287. My game was having exactly the same issue, it would download a few MB and then stall and give me a pop up window stating “Could not download game files and to check my internet connection” Yeah, big help there, right.
I finally got hold of real good EA tech support guy, who gave me the correct info and it worked friend! I am going to post the chat log here, so if anyone else is having this issue, this information will hopefully help and alleviate the frustration of updates not correctly installing, along with the help you received too.
( 33s ) Abhijeet: Hi there! I hope you're having a good day. How may I help you today?( 1m 21s ) Mike: Hi, my Real Racing 3 game is stuck on a 56MB download and will not finish.( 1m 41s ) Mike: My name is Mike( 2m 10s ) Abhijeet: No issues! You are at the right place, I'm gonna try my best to help you out today.( 2m 16s ) Mike: It has been like this for 2 days now( 2m 28s ) Abhijeet: May I know on which device are you facing this issue( 3m 54s ) Mike: I was able to update to the latest version 13.0 but then it said the game needed to download an additional 56mb and thats when the issue started.( 4m 18s ) Mike: Apple iPad( 5m 27s ) Abhijeet: iOS DevicesTry going to your device Settings > iTunes & App Store and sign out of your Apple ID, then reboot your device and go back to these settings to sign back in. This should force the updates on your device to reset.If your download of the additional content is stuck at 0.0 kb/s please try the following steps to complete the download:Update to latest OS versionTurn wifi off/onForce close and re-open the gameTurn off “auto-lock” options in device settingsDo not use any other apps throughout the download processEnsure the game stays on during the download process.
It worked! I can’t believe how simple it was. Once I signed out of my Apple ID, and did a reboot and signed back in, it did exactly what the tech Abhijeet said it would, force the updates on my device to reset. I had tried everything but signing out of my Apple ID, thinking I needed to be signed in in order to try and get the update to work. The reset worked. My iPad downloaded all RR3 game files and the game immediately loaded! Yes! I signed back into my Apple ID, turned game mode back on and was finally racing again!
Hope this information helps, and thanks for responding to my post Syclone. We racers gotta stick together to solve these issues as we all have a lot of time invested in this game.And thanks again to Abjijeet for his kind help. I know we give these EA tech support guys some grief sometimes over slow responses and support that doesn’t help, but you’re right, you just gotta find the right guy or gal to get the help we need.Best of luck and happy racing everybody! Cheers! 😁🚗☮️- @Mikejamm Also adding, you guys on Android systems, might be able to use the same technique. I’m not sure how Android works with backups and accounts like the way ICloud is. But I feel like if you completely sign out of your account, reboot your Android device and then download the updated game files, then sign back in, you should be good to go. I was also told by longtime player ME7, that this will clear the corrupted files and allow a clean update. Hope this helps. Good luck everybody. Keep racing!
I have absolutely the same issue. When I download and install the game it works well, but when I download my cloud save the game freezes on a splash screen.
I opened support tickets in the in-game chat multiple times but have no positive result.
Today, in response to my next ticket, I was advised to post in this chat to see if there are other people with the same problem.
I was also informed of the following: «we have forwarded your report as feedback to our game team and if they determine enough players have the same problem and the problem is technically addressable with a patch, or if a work around is possible in the game so they can furnish better game-play experience for you»
I ask everyone who has the same problem to write here! The more people write, the greater the chance that the problem will be solved!
- @gjpec2zmcikm I have reported this problem and posted numerous times in this forum, and have also seen countless others post about this problem.
I have determined that it occurs when restoring a cloud save where the player has been driving either the Ferrari SF90XX Stradale or the Hyundai i20N rally hybrid.
One contributor posted around December 15 that he had been in contact with a community manager who had confirmed this bug and expressed that it would be fixed, cautioning that it would take some time due to the holidays.
Holidays are over, we should be getting some results by now... Hi. I don't know if the car the player is driving matters, but I can say that for the past three months I have been communicating with support almost every day via the in-game chat, and I can say that I deeply doubt that the bug will be fixed anytime soon.
In general, the support service cannot stand any criticism. I wait several days for a response to each of my messages! The ticket is closed without resolving the problem, and when I open the next ticket, I am asked a lot of the same questions. And because I have to wait several days for each subsequent message from the support service, the conversation gets to the essence of the request after a week at best. But in the end the ticket is still closed without solving the problem.
But I wasn't even told approximately when we could expect a fix.
The support response was as follows: «What I am going to do is, I will take this as feedback for the team who will monitor the situation and see if the same problem arises for other players out there. As soon as the issue is reported we will be able to identify how many players were affected and how it will affect in the future part. This will then give our Studio the right data to begin working on a fix for the game.
While I cannot provide an estimated timeframe for when this will be addressed, I assure you that it will be reviewed.»
