For all those who have lost Arena rewards, please see this post.

In conclusion: Please submit a case to **EA Help**, communicate with the staff, and use the "Issue: Find missing content" function. Of course, don't forget to prepare your PVZ2 ID.

My process:

I've been playing  since the first day the Feastivus bugs started, and I've encountered most of them, including the disappearance of tokens, energy, planted plants and seeds in the garden, abnormal Arena season duration, and disappearance of Arena settlement rewards.

I did not encounter any issues with MINTS/Diamonds/Coins/Arena Tickets being cleared. Additionally, since I did not purchase a permanent AD membership, I did not encounter any issues with AD reappearing.

As you all experienced, EA_Leeuw claimed that most game data had been restored after the bug was fixed, but for me, the rewards for advancing from Silver No. 1 to Gold were not restored. I claimed the rewards immediately after the season ended, when the Festivus bug occurred, but before the arena bug. I suspect that the data was fixed through a rollback, so my arena rewards were rolled back (cleared), but everyone else's rank reward claiming status was not rolled back. I went straight to Gold and cannot claim my rank rewards again. Some people entered the arena after the rollback, and they were able to claim and save their rewards normally. However, the staff has not paid attention to or fixed this bug of abnormal arena reward acquisition. I have been continuously checking Forums and EA Help CASE for the past few days and have seen many people's settlement rewards disappear. There has been no attention or handling of these issues.

However, today I made significant progress with EA Help. I connected with an online staff member, and after communication, **I submitted my PVZ2 ID and the specific amount of my lost rewards. **They manually restored my rewards, which is something to celebrate. Therefore, I strongly encourage everyone to recover their rewards through EA Help. Of course, it is not only by contacting online personnel that this problem can be solved, my previous case also received feedback from staff. However, online real-time communication is generally more efficient, and frankly, EA Help's case function is difficult to use, further reducing efficiency. In short, if posting on Forums is ineffective and you want to recover your Arena rewards, **please submit a case through EA Help.**

Here are some points to note when submitting a case:

1. Select "Find missing content" for the issue. If you are using a language other than English, simply enter the keyword "missing". After a short wait, the system will display relevant options. Do not select "BUG" related issues, as that type progresses very slowly.
2.  EA Help cases don't immediately appear in "My Cases" after submission. It seems they require manual review before being generated. You'll need to wait until working hours for an employee to manually approve your case before you can see it in "My Cases." Therefore, it's normal if you don't see it in "My Cases" immediately after submission. If you're unsure, **you can resubmit it after a few hours.** If staff are online, this process is very quick.
3. Please do not submit cases repeatedly or in large quantities. EA Help is poorly designed. If you submit a large number of cases in a short period of time, it may cause your case, attachments, or the main text to disappear.
4. Please write the main body of the application in advance. When submitting the case, simply copy and paste the main body to avoid losing the main body due to network fluctuations or accidental operations. Attachments can include your PVZ2 ID. If you need to upload a large number of attachments, please first upload all attachments by posting them in the Forums, and then include a link to your post in the case.
5. Language barriers may arise. EA has its own automated translation system that automatically translates what you say into your default language, even if you use English. This can cause communication problems. When using keywords or feeling that staff don't understand you, try saying the **keywords in capital letters** (this will prevent automatic translation), or communicate further with staff to ask questions and seek clarification.

I hope you all receive what you deserve.