Force Sync Player Data fails

I am in the UK region and have just checked the force sync option, it seems to be working normal.  Not sure if this is geographic location issue with server, could you give it a try again and let us know the result please? 

By the way, are you running the latest 11.6.1 update or the older 11.5.1?

I'm in west coast US. Tried multiple times, not working at all. I have 11.6.1, the device is iPhone 12.

EA advisor gave the the troubleshooting guide on iOS, using uninstall and reinstall as the last resort, which makes things worse. After reinstallation, open the app and select my player profile, it stuck at identity saving:

Chatted with multiple EA advisors, none was able to help.

Also, my player profile during the selection is out of sync - the amount of coins, gems and mints are all incorrect. My guess is the game server hosting my game data backup is going down or corrupted. Don't know whether this is a widespread issue or peculiar to me.

Thank you for the reply.

I have not updated my iPhones to 11.6.1 yet and hope the issue you are experiencing is just a coincident and not as an unwanted side effect of the new update.

I updated to 11.6.1 during the weekend. This worked fine during the whole weekend and suddenly stopped working on Monday. Not sure whether this issue is related to the new version or not.

Update. Fore Sync worked again, but my profile was completely messed up after local game data is synced with EA's server. All gauntlets, gems and coins are down to 0, but there are 5k fuels in Penny's Pursuit. Also, season progress shows ~200k crowns earned. Plant levels are not affected, though. Filed another case, but it seems almost impossible to reach an EA advisor now. Maybe there are more folks impacted...

I upgraded several iPads and iPhones over last week and this past weekend. Game play was normal over the weekend.  About 06:00 CDT Monday the Force Sync feature stopped syncing and I started getting the same screen that rainhaven2050 showed in the first post of this thread on all 5 devices. As of 01:20 CDT Tuesday the Force Sync still does not work.  All devices have connectivity and can get to other websites and can properly respond and access other features of PvZ2.  Anybody else having this problem? Okay, looking over some other topics for the latest update.....  Here's a bit more data which could be relevant. All devices downloaded the update from the Apple app store very quickly.  Can't say how quick but much faster than usual - maybe 30-40 seconds.  Went through the install screens (also quickly) and then erred with a code of "7".  Swiped the game off the screen and tapped the PvZ2 icon to launch the game. It started another download session. This time it was 2-3 minutes download time. Then the install - also much longer - about 3-4 minutes but it got to the end and seemed to exit in a normal manner.  I read where other folks had similar issues with a failed install but were unable to make it work from there.  I think some may still be waiting.  Could this have some bearing on this malfunction?

/K

It's 23:22 hrs Wednesday night CDT and my Force Sync still does NOT WORK.  I've done everything except delete the whole game and restore - I've had VERY BAD luck getting everything back when doing that in the past.  Is there something happened at the server  or game level that is still preventing this function from proper operation?  Is anyone else suffering this malfunction?  /Karlynn

This lasted a week for me. It seems self-resolved at the time when new plant of the week starts, which is 5PM Saturday in my time zone.

I tried the game tonight and can confirm the Force Sync failed issue is now showing up on all of my iPhones too.  It seems the problem has been spreading to UK region now, could any forum member experiencing the same issue provide your confirmation below please?  

Combining with recent crashing issues, it gave me reasons to believe there is a server fault spreading from regions to regions.  

Thank you for your helps in advance.

EDIT:  This issue is not unique or has been introduced with the new 11.6.1 update, I have an old iPhone 5S with an old version and the fault shows up on it too.