Forum Discussion

Newcomer

12 hours ago

Solved

Google Play progress overwritten by new profile [edit: email address removed]

Hello. My old phone is broken and I am trying to restore my PvZ2 progress on my new phone. My Google Games ID was PointedTiger2352 on email [edit: email address removed] and I have 70/75 achievements...

EA_Claus
11 hours ago
Hey qmyqvvxdxkup,

The EA staff here on EA Forums doesn't have visibility into your account, and can't restore your lost progress, sorry.

Please submit a support request from within the game on your new account, following this guide to get in touch with an advisor who will do their best to continue helping you if possible. Unfortunately, it is not always possible to restore lost or overwritten progress.

I also understand you keep getting redirected to an EA Help article rather than an advisor. At the very bottom of the article, there should be a Contact Us button you can use if you're not connected to an advisor.

Thank you for your patience with this.

EA_Claus

Community Manager

11 hours ago

Hey qmyqvvxdxkup,

The EA staff here on EA Forums doesn't have visibility into your account, and can't restore your lost progress, sorry.

Please submit a support request from within the game on your new account, following this guide to get in touch with an advisor who will do their best to continue helping you if possible. Unfortunately, it is not always possible to restore lost or overwritten progress.

I also understand you keep getting redirected to an EA Help article rather than an advisor. At the very bottom of the article, there should be a Contact Us button you can use if you're not connected to an advisor.

Thank you for your patience with this.