My pvz2 player profiles (i have 3 game player profiles) along with all its data & progress disappeared again. This is the second time it happened. The 1st time it happened, i was able to create a case file and contact an EA agent so it was resolved immediately. This was just 5 days ago. Now however, I wasn’t given that option anymore. It always directs me to EA Community help. What do i do now? Please help me. Thank you!
Your problem can only be solved with the help from the Help Center advisor, if the help option is not available (maybe no staff is on duty?) I suggest you wait and try again later.
Try the email registration scheme (assuming that you signed up for it).
If that didn't work, then you need to try the Restore my mobile game option and there should be a livechat operator available to help.
Please note that options vary from region to region, but there should be a way of contacting EA directly either by livechat or email.
I actually had the same thought that no staff is on duty at the moment because it’s already the weekend. Hopefully they will be back to work by tomorrow, Monday. Will wait and try again. I will update you if ever i was able to get help or not. Thanks so much!
I already signed up for it. It just shows that im already registered with EA. Do i need to re-register?
I also tried the Restore my mobile game option and did it so many times already… still no live chat option showed up.
I also sent an email to EA help yesterday but still didn’t get a response from them.
I’m still hoping that i will get a live chat option soon. So, im just waiting and checking EA help and my email every now and then.
i will update you again if i get a response… hopefully soon.
Thanks so much!
As you already signed up (being a wise, intelligent player), then you don't have to re-register to use it.
They will send a unique code to the email address that you gave them (make certain that the email address doesn't have a blank space after it, this happens if you use autofil).
Once you input the code, you should get your account back from the last save point.
There should be options for livechat and/or email at EA HELP.
Have you tried the email registration scheme as yo said that you signed up for it.
Tap on the cloud at the bottom left of the loading screen.
Then tap on the register email address button.
Enter the email address that you used to set up the scheme, making sure that there isn't a space after it if you used autofil.
Remove the keypad by tapping the down button.
Tap continue.
Enter the code sent to your email address and you should get your account back.
@404494e458cc3f74 wrote:
@eieio_31310
Do you have help option available? Because I don’t see that option in my end. Is there any other way to get help from the Help Center Advisor?
I have just tried the Help Center link and it shows the Chat option with 2 minutes wait. (see image below)
I am in UK and if you are in a different region, the waiting time and the availability of this option might be different.
