Purchase problem

Hi Tzhe05​,

Sorry to hear you're running into a "user not authorized" error when trying to make a purchase in Plants vs. Zombies 2.

For account and purchase-related issues like this, you will need to get in touch with our support team directly. For your account's security, we can't investigate purchase or payment details here on the forums. This type of error is often related to the link between your game, your EA Account, and your App Store account (Google Play or Apple App Store).

To help you troubleshoot this, I recommend checking our official guide on resolving mobile game issues and purchase errors:

Troubleshooting EA mobile games on Android devices

To get this resolved, you can open a case with our team through the EA Help site.

Since you are playing on mobile, please make sure you have your Player ID ready, as our team will need this to locate your game profile. You can find step-by-step instructions on how to find your ID under the game settings in our help article here:

How to find your Player ID in Plants vs. Zombies™ 2

I hope they can get this sorted out for you soon.

Hi, there hasn’t been any reply for a while. Has the issue been resolved?

In the EA help site,what should I search for ?

Because I didn't found any link problem of my account actually

Hi Tzhe05​,

Thanks for the question. For a "user not authorized" error during a purchase, you will need to speak directly with our support team so they can securely check your account's purchase and entitlement status.

You can contact them through any of our EA Help articles. Here is how:

1. Go to any guide page on the EA Help site, such as this one for missing content:

   Troubleshooting EA mobile games on iPad and iPhone

2. Scroll to the very bottom of that page and look for the Contact Us button.

3. When you are asked to select your categories, please choose the following to ensure you reach the right team:
   • Product: Plants vs. Zombies 2
   • Topic: Billing/Purchasing
   • Issue: Failed purchase

After making those selections, you will see the available support options. You can choose Live Chat to speak with someone in real-time, or you can submit your case via this webform.

I hope this helps you get the issue sorted out quickly.

Thanks for coming back and asking.