Solved
PVZ2 Data Retrieval Guide
Since I have seen many posts from people who have lost their accounts I am making this post. First of all. If you have not lost your progress, please take a screenshot of your “Download Preferences” ...
Was finally able to get progress restored. I went here:
https://help.ea.com/en/solutions/?product=ea-account&topic=resecure-hacked-account
This topic mentions ‘[if] you’re missing content, get in touch with us’ and provides a ‘Chat with us’ option which gets you to a real person, just make sure you have a screenshot of your PlayerId to attach. Took me about 15 minutes (5 min wait time, then about 10 min for resolution).
Good Luck
Perhaps unmark my earlier reply as the solution and mark this one
