you are not authorized to purchase on this device

Dear EA team, please kindly help me out with the issue and let me know what I need to do.

Device: Samsung Galaxy Tab S7+
Player ID: 8563f7B1
Date/Time issue started: Nov2023 since I downloaded it into this device in Australia  
Is your account connected/backed up? Yes
Underage account:No

Build Version:  a:11.0.1 | d:0.0.0

Email address: [edit: email address removed]

Many thanks.

Sincerely,

Ivan

• Device: Galaxy A52s 5G
• Player ID: 253E1C6F-B854-4422-9120-2E9CF31B3C68
• Date/Time issue started: since October
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No

Hello, the issue still persists. Not sure, but maybe it's somehow related with country account was previously used/registered?

Anyway, here is the additional data:

• Device: Sony Xperia 1 IV
• Player ID: 8DE5FCF8-DC37-477C-B33D-1AA54B7171C2
• Date/Time issue started: not sure, more than a year ago
• Is your account connected/backed up? yes
• Are you playing on a underage account (in-game or on the device)? no

Would like to note EA support is not much helpful here sending to the general EA mobile games troubleshooting page and google support despite the fact issue is relevant only to PvZ2 and not any other applications.

Thanks

Device: Galaxy A33 5G
Player ID: 7B3B60BB-4CEC-49FA-9DD0-319326ED1D26
Date/Time issue started: 2023-12-28
Is your account connected/backed up? YES
Are you playing on a underage account (in-game or on the device)? no

• Device: OPPO Reno 5
• Player ID: 9EB5702A-A87F-4B51-83F2-4BE454A1056A
• Date/Time issue started: 2 month ago, after I swap my billing method (I change to new teletelecommunications, I have tried remove old payment method but not work)
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No
• Addition: I found the Google Play used to be launch after I start game, but this not happen any more. And that is no option to reconnect to Google Play (Even I try 1. Re-install, 2. Purchase other game with Google Play, 3. Turn on-off the 2FA purchase). This is not affect I can check the archivement from in-game menu. So maybe these information can help you out!

• Device: iphone XSmax
• Player ID: 

  33B97938-2584-4856-B28A-685E0F2349CE

• Date/Time issue started: yesterday
• Is your account connected/backed up? My account connected to my email
• Are you playing on a underage account ? No

• Device:iPhone 14 Pro
• Player ID: 

  ECE3BC38-ABB1-419E-A06C-12E07EC5E80B

• Date/Time issue started: yesterday
• Is your account connected/backed up? Yes
• Are you playing on a underage account ? No

Could be from the previous country on the account, but right now there shouldn’t be any problems

•Device: Redmi 8

•Player ID:21D7649E-D15F-4EBB-8C59-68F48F61A7E7

•Date/Time issue started:01/03/24

•Is your account connected/backed up? :yes

•Are you playing on a underage account (in-game or on the device)? :No

• Device: galaxy 
• Player ID: 37C8DD67-EB95-4526-9984-EB19D6988C15
• Date/Time issue started:9th of march 2024
• Is your account connected/backed up? Yes
• Are you playing on a underage account (in-game or on the device)? No