6 years ago

Can't Connect to EA servers for PVZ battle for neighborville

Hello. If you are someone who can't connect to the "servers and can't log in. Reply Below!

It has been months now since founders! I still can't get into the game on ps4. I have talked ea help, ps4, and tried everything!

I get the same message every time with the can't connect to ea servers and crap!

I know only a few people have this problem and its not a wide spread problem but if u can't see that these people with these problems most of them can't seem to fix it. I am able to get in any other game just fine!

I am a youtuber for this franchise and it stinks i cant play with my fans on ps4.

I have the game on xbox on pc and i can play the game fine. Plus there all the same ea account. I have even tried playing off a friends ps4 and still couldn't get in!

All i ask is for you guys to "look" into it and at least see if its something on your side.

I have talked to ZeroxFuisons and he has reported this bug to you guys a few times. Out of all people to say its something on our side. It can't be me. This should be enough proof that it just can't be a connection problem or some crap on our side. When everyone tried everything. Pc and ps4 players have it the most.

I love this game and franchise and i hate to see how people can't get into the game. I see fathers and mothers making reports on how there child can't play the game and how exciting it was when they got it. And now they have to make a complaint. I see people saying they wasted $40 for a game they can't get into.

I feel robbed from getting exclusive items in founders cause of some connection issue out of no where just magically appeared!

I find it stupid to think out of no where my connection just don't work for just one game while everything else works fine.

I see some of my fans wanting to play with them when i can't. I have to tell them i can't do anything about it. Also i can log into the game fine on other ps4 accounts. But even after playing a bit with those accounts i can't log into the game

I hope who ever is reading this understands these small percent of the peoples problem with this. If you are one of those people reply below! And if you are a dev or someone from the pvz team please look into this!

Thank you for your time

17 Replies

YTBobBox999
6 years ago
@EA_David
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @YTBobBox999.

I'll be happy to help figure out what's keeping you from connecting. For the case you had with EA Help, do you have a case number? I don't see a case active, so I just want to make sure we're not doubling up on troubleshooting.

Arrenai 🐱

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ZachaDude900
6 years ago
I'm currently experiencing this same problem. Spent hrs on the phone to EA help and they just ran me through the problem solving solutions listed on their website. My best guess is that either I don't have PS+ (even though I can't even make it to single player or couch co-op) or, the hard copy of the game didn't attach itself to my PSN account or EA/Origin account and there isn't any activation/redeem codes in the case.
EA_Arrenai
EA Staff (Retired)
6 years ago
Hey there, @ZachaDude900.

It is true that you do have to log into the servers, even if you just plan on playing solo and in PvE content. As a result, if you don't have PlayStation+, then that may be what is keeping you from being able to log in. Are you able to get PS+ and then give it a try from there?

Arrenai 🐱

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angrytaco78
5 years ago
I just bought this game for my son yesterday it worked great last night and now today all we get is can not connect to servers try again blah blah blah, well we tried multiple times still nothing and his other games connect to EA with no problem. He's very upset he can't play his new favorite game.
k8331i0d954p
5 years ago
The servers refuse to let me play the game. Every time I try to log into BFN, an error pops up and I don't know why or how to fix it. The error says, "You have been disconnected from the PlayStation Network and the EA Servers. You will be unable to access any online features until you sign in." My network connection is perfectly fine, so I assume it is a server issue. If anyone has a solution, please help!
ASTHI90909090
5 years ago
I can't connect to the game since yesterday and have ps plus too.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @angrytaco78, @k8331i0d954p and @ASTHI90909090.

There were some server issues this weekend that have since been resolved. Could you give the game a try again and let me know how it goes for you?

Arrenai 🐱

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k8331i0d954p
5 years ago
@EA_Arrenai I got into Giddy Park, bit it kicked me out. I can't get past the title screen. I've reset my router, redownloaded BFN, but still nothing happened. I'm assuming it is a server issue, I've done everything I could on my end. If this doesn't get resolved soon, I may never play Battle For Neighborville again. 😭
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @k8331i0d954p. Thanks for the update. Let's see if we can figure this out.

I know you mentioned you're on a Playstation 4. Are you on a Wired or a Wireless connection?

Would you be able to run a UO Trace and attach it to the post here? It can help us determine where the connection is failing.

Arrenai 🐱

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