Level 46 Garden Warfare 2 Hack.

i logged into plants versus zombies GW2 to see my account was given a bunch of levels (from prestige 4 to max prestige 54 overnight) . My characters are at level 46 and my account level is max. Im unable to play multiplayer and after some research I can see im not the only one this has happened to before. I was wondering if there was a way to roll back my account to where it was before the hack. I talked to one agent who said he "escalated" my case and said " you will get the update through Forum or through in-game notification!" This seems off to me as the only way to contact me is through this forum post, by making me post... or an in game notifaction? wouldn't an email be the best way? Anyways please roll back my account ♡