PVZGW2 update problem

Sorry to see that you and your son are having issues getting your games installed.

Best thing to do is try the following steps to see if they sort the issues @RighteousPirate.

Clear the Xbox One Cache: 

1. Press and hold the power button on the front of the Xbox until it turns off completely.
2. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
3. Plug in the power brick.
4. Wait for the light on the power brick to change from white to orange.  
5. Turn the Xbox back on as you would normally.

If the issue remains can you try reinstalling the game using the steps in this help article: https://support.xbox.com/en-IE/games/troubleshooting/game-installation-process-stops

Let me know how you get on.

Darko

Thanks, @EA_Darko

We've tried to steps you mentioned.  Update is still stalled.  We have also reinstalled the entire game and it stalled at 86%.  

With 30GB free, will clearing local saved games help, or just cause problems?

Thasnk,

Righteous Pirate.  

Thanks, @EA_Darko,

We've tried to steps you mentioned, but it still is stalled.  We have reinstalled entire game, not just update, and it still stalls.  

With 30GB space, would it be worthwhile clearing local saved games, or will that cause more problems with other games.  

We are installing from online (no disc).  

Thanks,

Righteous Pirate

I am having the same problem on XB1. I have TB's free, so it is not a space problem. It seems to be more like a disconnect from the update servers as I get an "Installation stopped" error.

Restarting the install only gives the same error after it attempts the connection a couple of times.

I have uninstalled the entire game twice and reinstalled from the disk both with and without selecting the update on initial install.

The latest update attempt has stopped at 7.56GB of 12.48GB (60.5%).

EA, please investigate and advise.

Exact same issue @ 27.07 GB of the download.  Have run all the standard procedures on the Xbox one support site as others have suggested downloaded fresh 4X. 

At this stage I can only assume it's a bug that EA or MS has to fix. 

Have been trying to find a way to speak to a person at MS to trouble shoot, but the virtual agent just loops you back to the same original support page after it runs out of suggestions.

Anyone know how to get a hold of a real person at Microsoft to try and resolve this? 

Here's what the EA live agent is suggesting. I'll post the results as soon as I have completed.

Press the Xbox button to open the guide.
Select Settings > All settings.
Select System > Updates.
Select Console update available. (Turns out I did need a 411MB Xbox System Update)

After update process:

`Clear alternate Mac address:`

1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
3. Once the two minutes have passed, plug the power back in and wait for one minute.
4. start your console.

If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

Finally - Power Cycle Modem

Unplug the power cord from the back of the modem and off the button.
Unplug the power cord from the WiFi router.
Wait 30 seconds, and then reinsert open the button and reconnect power to the modem.
Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
Reconnect the power to your WiFi router. Allow at least 2 minutes for your router to finish powering on.