Re: When I play the PvZ GW2 game, it does not let me control the game

Hi @CrisC2019 

Would it be possible to get the following bits of information for this?

• If possible, share a Screenshot or Clip...
• DxDiag 
• EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

Here it is

EA app Error ID: be36d61f-a911-4d5b-b15d-eac74ba210d2

Yes

Hi @EA_Illium, I am a M&K user, although I tried to connect a PS4 controller, but it didn't work (which I don't care because I'm only interested in playing with M&K)

Hi @CrisC2019 Thanks for the additional details, Do you have any overlays enabled, that we could try to temporarily disapal? Then launch GW2 and check if this continues.

Hi @CrisC2019 

Apologies for the delay, to check do you have anything else plugged into the machine?

Hey @CrisC2019 

Would it be possible to test PvZ on a new user or admin account or try your account on another device?