Forum Discussion
EA_cuervo
Community Manager
10 months agoLanoa Since you can connect to the game using a different account, this seems to be an account-related issue. I suggest that you contact EA Help Support and ask them to check if everything is ok with your account on their end.
Lanoa
10 months agoSeasoned Novice
I think so too. I have been contacting EA Help since December 2024 and unfortunately no one helped 😔 I keep getting advice like - reset the router, etc. I feel left alone and with the feeling that the account has already been lost :(