With the Improvements Made to Jigsaw Treasure Hunter
The Game Freezes after a few moves / the pieces cannot be moved
This is the only game that this happens to started on 3/24/2020
All other Games I can play
I've been playing Jigsaw Treasure Hunter with no problems since the Game came out in H5
CLEAR History-Cache RESTART PC - Tried Edge and Google with the same results
This ONLY started as of 3/24/2020
BIOS: F.40 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 3518MB RAM
Page File: 2875MB used, 5391MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
DxDiag Previously: Crashed in system information (stage 3) & Direct3D (stage 2) & DirectSound (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompte
Display Devices
---------------
Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_8015103C&REV_45
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: Unknown
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0313419.inf_amd64_4e6b6568c983677b\amdxc64.dll
Driver File Version: Unknown (Unknown)
Driver Version: 21.19.414.1280
DDI Version: Unknown
Feature Levels: Unknown
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: Unknown, 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: Unknown
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x8015103C
Revision ID: 0x0045
Driver Strong Name: oem2.inf:cb0ae4149087f042:ati2mtag_MullinsPA_MobileDS:21.19.414.1280😛ci\ven_1002&dev_9851&subsys_8015103c&rev_45
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available
MPO MaxPlanes: Unknown
MPO Caps: Unknown
MPO Stretch: Unknown
MPO Media Hints: Unknown
MPO Formats: Unknown
PanelFitter Caps: Unknown
PanelFitter Stretch: Unknown
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 3/19/2019 00:43:43, 119296 bytes
| Driver: kbdclass.sys, 3/19/2019 00:43:43, 70968 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: acpi\syn320a
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 9/21/2018 06:00:44, 765544 bytes
| Driver: Smb_driver_Intel_Aux.sys, 9/21/2018 06:00:38, 55400 bytes
| Driver: Smb_driver_AMDASF_Aux.sys, 9/21/2018 06:00:38, 53864 bytes
| Driver: SynRMIHID_Aux.sys, 9/21/2018 06:00:42, 67176 bytes
| Driver: SynTPAPI.dll, 9/21/2018 06:00:46, 290408 bytes
| Driver: SynCOM.dll, 9/21/2018 06:00:40, 830056 bytes
| Driver: SynTPEnh.exe, 9/21/2018 06:00:48, 4509608 bytes
| Driver: SynTPRes.dll, 9/21/2018 06:00:50, 19846056 bytes
| Driver: InstNT.exe, 9/21/2018 06:00:36, 348264 bytes
| Driver: SynISDLL.dll, 9/21/2018 06:00:42, 295016 bytes
| Driver: SynUnst.ini, 9/21/2018 02:49:50, 1875115 bytes
| Driver: SynRemoveUserSettings.dat, 9/21/2018 02:49:50, 1315 bytes
| Driver: SynTPHelper.exe, 9/21/2018 06:00:50, 229288 bytes
| Driver: SynTPEnhService.exe, 9/21/2018 06:00:48, 360872 bytes
| Driver: SynTPCpl.dll, 9/21/2018 06:00:46, 4087400 bytes
| Driver: SynZMetr.exe, 9/21/2018 06:00:52, 1913256 bytes
| Driver: SynMood.exe, 9/21/2018 06:00:42, 1942632 bytes
| Driver: Tutorial.exe, 9/21/2018 06:00:52, 1907624 bytes
| Driver: SynCntxt.rtf, 9/21/2018 02:49:50, 12750227 bytes
| Driver: SynPivotRotate.mpg, 9/21/2018 02:49:50, 770663 bytes
| Driver: SynChiralRotate.mpg, 9/21/2018 02:49:48, 382277 bytes
| Driver: SynFlick.mpg, 9/21/2018 02:49:50, 737975 bytes
| Driver: SynPinch.mpg, 9/21/2018 02:49:50, 286463 bytes
| Driver: SynMomentum.mpg, 9/21/2018 02:49:50, 246230 bytes
| Driver: SynLinearVHScroll.mpg, 9/21/2018 02:49:50, 929103 bytes
| Driver: SynChiralVHScroll.mpg, 9/21/2018 02:49:50, 1620778 bytes
EA Staff (Retired)Hey there, @bjvs1118.
It still appears that there are many parts missing to your DxDiag. I believe the issue is that you are cutting and pasting details from the DxDiag into your posts, so it may be missing chunks of it. Please instead save it as a text file and we can pass the file directly to the Pogo team for investigation.
You can find information on how to save it as a txt file on step 6 here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach it to a post here (or through a Direct Message to me) by using the Choose File button right above the Preview and Submit buttons on the post.
Arrenai 🐱
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Was your issue resolved by a great post? 🙌 Accept as Solution
ASK. ANSWER. LEVEL UP.
I don't know how to do that...........................so I was cutting & pasting as much as I could ,
It was the change/upgrades by the EA POGO Team that did this FREEZING to this game
.................Tuesday 7/28 there were UPGRADES to many games yet again , and now SPADES *cards cannot be played/game freezes* - Canasta *cards cannot be melded/game freezes
*Claire Hart Secret in the Shadows * you click on an item PERFECTLY and it does not accept it --------------Among other games that were UPGRADED
The Tech/Team/Programer - that is doing these Game Upgrades is obviously not checking that it would cause an issue with *not All Players* -------Therefore : When there is an issue it *cannot be tracked down & EA/Pogo wants COMPUTER INFO from Individuals to narrow it down **************WHEN* EA/Pogo should be going back to the *UPGRADE-Tech-Team to see what changes were made causing these game issues *NOT, asking for every single person for info......
Thank you
I also have the same issue. Seems like there should be a fix from EA/Pogo.
I also cannot use the Compatibility thing as it says the URL is invalid.
This is the ONLY game that is doing this. Pretty sure that means it's not my computer but an EA issue.
I never did get a response or resolution from the team, after all this time from my original question.
However, I did have to get a new computer in the meantime, and it works fine on this PC. So, whatever the team did to change the game made it impossible to ever work on older systems, which is hardly fair to many players.
Pieces do not move at all in Firefox, screen goes black after 3 moves in Edge.
I think the "as of" date should be 2021
