With the Improvements Made to Jigsaw Treasure Hunter
The Game Freezes after a few moves / the pieces cannot be moved
This is the only game that this happens to started on 3/24/2020
All other Games I can play
I've been playing Jigsaw Treasure Hunter with no problems since the Game came out in H5
CLEAR History-Cache RESTART PC - Tried Edge and Google with the same results
This ONLY started as of 3/24/2020
EA Staff (Retired)Hey there, @Calicat67. I'm just checking in. Were you able to get your DxDiag?
Arrenai 🐱
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Hello, and thanks for asking. Yes, we did a chat and he had me go through another list of things to try, which I did, but it's still not working and I just give up.
EA Staff (Retired)Hey there, @Calicat67.
I'm sorry for the misunderstanding as I'm not part of EA Help and don't handle cases through there.
If you're able to attach the DxDiag as a reply to this thread (not as an EA Help case), or as a Direct Message to me, I'll be happy to take a look and get it over to the Pogo team.
Arrenai 🐱
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Thank you.
EA Staff (Retired)Thanks so much, @Calicat67. I got it.
I'll go ahead and send this over to the Pogo team so we can figure out what's going on. We really appreciate the info.
Arrenai 🐱
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I appreciate your assistance.
Puzzle still not working despite all the suggestions your 'tech' people come out with. At the end of the day its glitches in the puzzle not our pcs. It was working before, now its not. Has been going on a while.
EA Staff (Retired)Hey there, @pippa605Uk.
If you've tried the HTML5 troubleshooting and still experience troubles with the pieces, we'd love some information from you.
Can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.
Arrenai 🐱
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Although you've been quick & helpful in answering, the team never responded after the file was sent over. Problem still exists, so I just end up not playing that game or Canasta. :-(
EA Staff (Retired)Hey there, @Calicat67.
I can assure you that the team is still investigating the issue, however I do have some troubleshooting you can try if you haven't already. Have you tried adjusting the hardware acceleration in your browser to see if that improves gameplay for you?
Instructions for toggling Hardware Acceleration in Chrome
Arrenai 🐱
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