First Solitaire Home Story stopped working and now Matching Moments is not working. Neither game will load for me to get the badges that I have paid for. I pay fir my subscription to POGO and several of the games have bugs and wont liad or stop working mid game. Please fix this mess. Thank you
Hello! Sorry to hear a few games are not loading for you. Would you mind taking a moment to view the Pogo Troubleshooting Guide here > Pogo Troubleshooting Guide | EA Forums - 10424297
Modern devices are a bit high‑maintenance. Whether it's a laptop, phone, PC, or tablet, they can be somewhat temperamental at times. They demand frequent updates, cleaning, and configuration checks to remain fast, secure, and reliable.
Please take a moment to review the troubleshooting guide. If you continue to have an issue, please reply with the following information:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:
Need help finding the information above for your device? Please view this guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
I haven’t been able to get Matching Moments to load since it was released.
Community ManagerCommunity Manager
EA Staff (Retired)
