Why can't I load Merge Academy?

Have not been able to load Merge for the last three day.  I've restarted, done a hard off and nothing works.  All the other games work fine, but Merge will not open.  Is there a problem with it?  I just click on the game and wait for it to open and nothing happens.

Same problem here, Merge Academy not loading for the last three days.

I restarted my computer, but I do NOT want to clear my cookies because they are important for groceries, medical sites, etc.  So my take is that Merge is too much of a memory hog for me to deal with at this time.

I got Best Buy's Geek Squad involved when a similar Merge problem happened last month, and they did a complete PC tuneup and then Merge worked....for a few weeks.  But that's too much work for me to go through again this soon, because it did clear all my cookies and I was DAYS getting access back to other sites which are more important to my life than games....much as I love the games.

Agreed , Merge Academy is not loading the game for the last 2 days. The landing page is there, but when you click play, nothing loads

@dejavu1016Ng 

Hello! Cleaning and updating our devices help with overall performance. Clearing your cookies can indeed clear information like saved logins or preferences for frequently visited sites. However, any personal information associated with these businesses is securely stored within their systems.

Personally, I deep clean and update my devices daily and continue to access my preferred websites without issue and for security purposes, I write down all my online accounts and passwords for convenient access.

Clearing Cookies:

• Privacy and Security: Clearing cookies can help protect your privacy by removing trackers that might follow your browsing habits across different websites. It can also reduce the risk of cookies being used maliciously.
• Fixing Issues: Sometimes, cookies can become corrupted or cause issues with websites not loading properly. Clearing them can help resolve these problems.
• Freeing Up Space: While cookies are generally small, over time, they can accumulate and take up space. Clearing them can help free up some storage.

For more detailed information there are videos and articles online on the importance of cleaning our devices regularly and how to for free!

Hope this helps & Take Care

@LSMITH1062tM 

Hello! Have you tried the troubleshooting steps above to see if this resolves the loading issue with Merge Academy? I double checked the game today and was able to play.

None of your suggestions help, how about you fixing the problems instead of blaming our computers evey time

swigg57​

Hello and thanks for reaching out to me directly 🙂 Troubleshooting our devices isn’t about blaming Pogo or players. Most websites provide troubleshooting guides, and that’s especially true for a browser‑based gaming site like Pogo. Keeping our browsers and systems clean and updated is simply part of making sure the games run the way they’re supposed to.

Pogo provides the games, however we control the environment those games load in. Our browsers, settings/configuration, cache, cookies, and device performance all play a major role in how well Pogo games run.

Why? Modern devices are a bit high‑maintenance. Whether it's a laptop, phone, PC, or tablet, they can be somewhat temperamental at times. They demand frequent updates, cleaning, and configuration checks to remain fast, secure, and reliable. 

Our browsers and devices go through updates every 2–4 weeks. These updates often include changes to how the browser handles graphics, memory, performance and can change our settings/configuration. At times they include graphics driver updates, which directly affect how online games load and run.

Because Pogo games rely heavily on graphics and real‑time interaction, keeping everything updated is essential. And since we’re playing browser‑based online games, getting graphics driver updates directly from the manufacturer (NVIDIA, AMD, Intel) is considered best practice.

Cleaning and deep‑cleaning our devices is imperative. Cached files, cookies, outdated data, and leftover temporary files can all interfere with how games load. Clearing them out ensures the browser is using fresh, correct files instead of old ones that can cause freezing, lag, or loading failures.

Our internet routers are also like tiny computers. They store information, run firmware, and need regular updates and patching to maintain performance. When a router hasn’t been updated or rebooted in a long time, it can slow down, drop connections, or cause issues with how online games load. Keeping the router updated and clearing its stored data helps ensure a stable, clean and secure connection for Pogo and every other online service we use.

I double‑checked the game again today and it is loading and playing as designed on the Pogo website. This suggests the issue may be related to a configuration or setup problem on your device rather than the game itself. Please take a moment to view the Pogo Troubleshooting Guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

If you continue to have a loading issue with Merge Academy after completing the system checks, please take a moment to view the How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

Hope this helps and thanks for reaching out!