there is a bug associated with this game your tech support told me I had to report it here. I am winning games and my rating is going down. [removed] fix the problems [CM edit - Updated title after breaking off post into its own thread, and removed masked profanity to adhere to the AHQ rules.]

this is a major issue, everytime you leave canasta your rating goes down, ive won many many games and lost just a few and my rating is almost as low as when i started

Hey there, @abc1915a3037512. I'd love to look into this for you. When you won the game, do you recall the approximate scores on each side? Additionally, how much did it adjust your rating by? Arrenai 🐱 Did you receive an awesome, helpful response? 👍 +XP! Was your issue resolved by a great post? 🙌 Accept as Solution ASK. ANSWER. LEVEL UP.

@EA_Arrenai theres an issue with the game, everytime you leave canasta to go to the home page you lose ranking points, its as if you have lost a game which is not the case but the program thinks you have lost by going to the home page, this needs fixing ASAP

@EA_Arrenai Hi, its not during game play, its after the game is complete you leave the table which is fine and you are back on the canasta menu, there are four game options, if ever you want to leave this screen and go back to the main menu you lose points, it also prompts you by saying if you leave this game your progress will be lost. With the game in this mode you would have to stay in the canasta game forever and not play anything else.

can you plz fix whatever is wrong with me playing canasta and losing my ratings everytime I leave the game and go back to play later,my ratings are lower than what I earned

Canasta HD - Rating goes down after winning games

94 Replies

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @abc1915a3037512.

I'd love to look into this for you. When you won the game, do you recall the approximate scores on each side? Additionally, how much did it adjust your rating by?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
don1866
5 years ago
this is a major issue, everytime you leave canasta your rating goes down, ive won many many games and lost just a few and my rating is almost as low as when i started
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @don1866.

I'd love to look into this for you. Can you share the answers to the questions from the post above yours? It would help a lot.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
don1866
5 years ago
@EA_Arrenai theres an issue with the game, everytime you leave canasta to go to the home page you lose ranking points, its as if you have lost a game which is not the case but the program thinks you have lost by going to the home page, this needs fixing ASAP
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @don1866.

Thanks for the update. I'd like to narrow this down just to make sure before I send it over to the Pogo team.

Is there a safe time or method to exit the game?

Does it happen without standing up after game is complete?

Does it happen after standing up after the game is complete?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
don1866
5 years ago
@EA_Arrenai Hi, its not during game play, its after the game is complete you leave the table which is fine and you are back on the canasta menu, there are four game options, if ever you want to leave this screen and go back to the main menu you lose points, it also prompts you by saying if you leave this game your progress will be lost. With the game in this mode you would have to stay in the canasta game forever and not play anything else.
EA_Arrenai
EA Staff (Retired)
5 years ago
Thank you for the detailed reply, @don1866. I'll be sure to send this right over to the Pogo team. We really appreciate it.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
and447DLLn5j
5 years ago
can you plz fix whatever is wrong with me playing canasta and losing my ratings everytime I leave the game and go back to play later,my ratings are lower than what I earned
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @and447DLLn5j.

The ratings should go up if you win a game of Canasta and leave the game before the next game starts. However, if someone leaves the game in the middle of the game, please try finishing the game against robots. If you leave before the game naturally ends, you may also get a rating drop. Playing against robots to finish the game can help avoid this.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
onelilmisssun91
5 years ago
We win the rated games stay till the end and the points still get deducted. Not liking this and to top it off i won my last rated game I had 1180 points when it reloaded my rated points went to 1067 Im about to unsub this is ridiculous