It appears that there is no way to actually contact support anymore. The BETA chat just captures information very rigidly and just redirects back to a web page with a suggestion (unhelpful) which says "Try our self-serve options or contact an EA Advisor for more help." but there is NO option to actually contact an advisor.
How are we supposed to actually open a case now?
Continues to tell me to 'try again' and upon doing so 3 times hitting 'try again' I get kicked off site, same as if I hit the 'quit' option. Anyone have answers? It has been this way for 3 days now.
I'm having issues as well in Poker Town, and not able to notify anyone of it to get help. Under 'season' it states collect all, but sends me to try again or quit. I have at least 3 categories to collect . 22 years with Pogo and I would think I'd be able to contact support but not a clue these days. Anyone else with the same 'Season' issues collecting? Thanks in advance all ~ 😟
Tried the form but it just takes you to the same page the chatbot does and has no option to contact an advisor.
Community ManagerHey angerZQlzwQf,
If the chatbot isn't bringing you to the right resources, please try using this web form instead. After filling in the information as prompted, depending on the issue selected, you'll be redirected to a page with relevant information and the option to chat with an advisor.
Let us know how it goes, thanks!
Community ManagerCommunity Manager
EA Staff (Retired)