Forum Discussion

Seasoned Newcomer

15 days ago

Pogo: Missing Gems, Content and Power‑ups

I've made numerous Gem Bundle purchases and none of the powerup/boosts are being issued in the games. Has anyone else experienced this?

Rising Newcomer

2 months ago

the game robbed me out of a lot work. I had earned 500 crystals and used to open up a section of the game board. it took the crystals off my total but did not open the section they were used for. this may or may not be the place to resolve this but it's the only place I can find. pogo used to be a lot more user friendly when there were issues, seems you don't care very much anymore

Spearow777

Rising Newcomer

2 months ago

WHY?????

WHY DO YOU KEEP TAKIING MY EXTRA FARM WORKER ON farm merge valley THAT I PAY REAL MONEY FOR?? ESPECIALLY AFTER IVE BEEN A PAYING MEMBER SINCE 2001 OVER 25 YEARS?? I've also had to pay real money for crazy items just to be able to level up in a game because your requirements are so high it is impossible to do so without playing on-line 24/7. We all have real lives to deal with and cannot be on-line playing games that make you ASTRONOMICAL amounts of money! Stop being so stingy and give back what we pay for, as we should "own" it after buying it don't you think?? Very disappointing!

PLEASE ADVISE, thank you

abbycattx
Hero+
2 months ago
Spearow777

Hello and Welcome to EA Pogo Forums! Thank you for being a valued member of our community for over 25 years, you are clearly a dedicated player and that is something to be incredibly proud of! 😊🎉

Regarding the Extra Farm Worker: The screenshot below shows exactly how the extra worker is designed within Farm Merge Valley, it is a 7-day rental rather than a permanent purchase. Once the 7 days expire the worker returns to 0/1 and requires renewal. This is the game's own language and design rather than something being taken away, it is also optional.

Missing Content or Purchases: If you believe you were charged for something that did not apply correctly or if gems were deducted unexpectedly, that is absolutely something worth investigating, however for privacy and security reasons purchases and missing content cannot be resolved here in the forums! Please view the steps above to speak with EA Help privately.

✨It is also worth noting that long ago Pogo did offer games for purchase, that option was discontinued long ago on the Pogo website. Currently we as players do not own any of the Pogo games as a permanent purchase. Per the Terms of Service, games can be removed at any time. This is standard across all digital gaming platforms and protects both players and the platform as technology and licensing requirements change over time.

ʕ´• ᴥ •`ʔ Hope this helps with understanding and everything works out for you! Take Care now and always!
- Spearow777
  Rising Newcomer
  2 months ago
  BOOOOO :(