Game freezing

On Monday, 10/20/25, the game kept freezing and asking to try again. I retried several times but it still kept freezing. I quit the game, closed all open files, turned off the computer, and then restarted the  computer and clicked on the Solitaire Home Story game.  Prior to the game freezing, I was at level 2340 and had all of the rooms on the first floor and most of the rooms on the second floor decorated. Now, I am at level 2 and all the rooms on the second floor are gone!  How do I get the decorated rooms on the second floor back? Thank you.