Forum Discussion
Hello, ok well i don't understand. I followed all of the instructions and deleted all cookies and cache and everything else it said to do in troubleshoot. I powered off the computer and restarted it. I had to login again and I had to make a new password as it would no longer take my password. I completed all troubleshooting asked me to do. I still after probably another 100 tries cannot get the 5 spins. I guess it was a lot of nothing. Thank you. PS what is the difference between Microsoft Edge and Windows edge. I went to download it and it's the same download for me??? Congratulations on your BADGE!!!!! And like I said previously does not make sense it would count my mahjong tiles just fine and I won the badge. Make it make sense please.
Hello again! Let's break this down 🙂🎉
"I had to login again and I had to make a new password as it would no longer take my password."
When we clear our cookies and cache, any saved login information stored in the browser is removed. This means we’ll need to log in again on every website. If you rely on saved passwords, it’s important to write them down as well. While saving passwords on our devices is convenient, the safest practice is to fully log out of websites when we’re done (not just close the tab).
Why You Should Clear Your Cookies and Cache
- Over time, our browser stores a lot of temporary data aka cookies, cached images, and site files. While these help pages load faster, they can also create problems when they pile up. Clearing them offers several benefits:
- Better privacy and security: Removing cookies clears tracking data and old login sessions, reducing how much websites and advertisers can follow your activity.
- Fixes website issues: Outdated cached files often cause pages to load incorrectly or break entirely. Clearing them forces your browser to load fresh content.
- Improves speed: A bloated cache slows down browsing. Resetting it helps your browser run more efficiently.
- More storage space: Temporary files can take up a surprising amount of room, especially on mobile devices.
- Up‑to‑date content: You’ll see the newest version of websites instead of outdated cached pages.
- Doing this regularly keeps your browser running smoothly and protects your privacy.
"PS what is the difference between Microsoft Edge and Windows edge. I went to download it and it's the same download for me???"
There’s no difference, they’re the same thing.
Microsoft is the company that makes Windows, and Edge is simply the web browser that comes preinstalled on Windows devices. It’s all the same product, just called Microsoft Edge.
✔️ Microsoft Edge = The Browser
✔️ Windows = The operating system
"And like I said previously does not make sense it would count my mahjong tiles just fine and I won the badge. Make it make sense please."
Pogo is a browser‑based gaming site, which means you don’t have to download the games — everything runs directly through our browser. However, not all Pogo games are built the same way. Some come from different developers, and each game stores its own data in our browser to keep track of things like progress, settings, and login information.
This is why we often hear the advice to “clear your cookies and cache” it resets the stored data and helps fix issues when a game isn’t behaving correctly.
Checking for browser and device updates is also important. Most browsers update every 2–4 weeks, and if we don’t keep up with those updates, it can affect how games load and play. Outdated devices may not support the latest game features, which can lead to glitches, slow performance, or games not loading at all.
"I still after probably another 100 tries cannot get the 5 spins. I guess it was a lot of nothing."
I was able to accomplish mine using Niles Purramid, have you tried this slot game or the other to finish the last 5 spins?
Also, updates can come in at any time on our devices (even if you just check this morning). Can you take a moment to click on the 3 dots in the right-hand corner of your screen, a drop down will appear - click on Help and Feedback, then select About Microsoft Edge, this is the quickest and easiest way to check for browser updates. It will tell you if it needs updating or not 🙂
Featured Places
Pogo Technical Issues & Bugs
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Latest Activity: 1 day agoCommunity Highlights
- EA_Lanna1 month ago
Community Manager
- EA_Lanna8 months ago
Community Manager
- EA_Illium4 years ago
EA Staff (Retired)