I am ready to cancel my membership
I cannot get any help and I am not able to play many of the games. You have till January 27, 2026 to fix my issue. If it's not fixed by then, you will be losing a membership of 20 years.
Forum Discussion
Hello, and thank you for reaching out. I'm truly sorry to hear you're having so much frustration with the games, especially after being a loyal Pogo member! That's an incredible commitment to our community, and we absolutely want to help you get back to enjoying your games.
The Pogo Blog is the best place to find information - under the Pogo Insider, this also gives us links and directions on how to get help with a variety of announcements.
To help pinpoint your specific issue, could you share:
- Which games aren't working for you?
- What happens when you try to play them? (blank screen, won't load, freezes, error messages, etc.)
- What device and browser are you using?
This will help us give more targeted assistance!
Current Known Issues: As of December 2025, Pogo has posted service notices about Jungle Gin, Sweet Tooth Town, Niles Pyramid, Solitaire Home Story, and two episodes of Claire Heart Secret and Shadows and Quinn's Aquarium Part 4 Deadly Creatures out of the 60 games on the website. If the games you're having trouble with are on this list, please watch the Pogo Forums or Pogo Blog for updates.
Other ways to get help and information:
Pogo Forums: Pogo Moderators, Pogo Sconnie and lots of helpful players to find information.
EA Help: Create a case and speak with someone directly! How to steps can be found here → [POGO] How to Contact EA Support | EA Forums - 12464874
Here on EA Pogo Forums 🙂 You can find:
Pogo Troubleshooting Guide: Helps with a variety of common issues on a browser-based gaming site!
How to report an issue: After trying the troubleshooting steps if you are still having issues, more may be given and/or additional information may be asked depending on device.
⚠️ If you are a Windows 10 user, please read this posting → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951
User Agreement: EA/Pogo: does not guarantee that games will always be working at all times due to various factors such as server outages, network issues, or maintenance. "Our games and services may not always be available or operate on all devices. We also may make updates or changes to our games and services, which might impact your use or game progress."
If the game you are having issues with is on the service notice, please watch the Pogo Forums or Pogo Blog for further updates. For all other games, please try the troubleshooting steps. There could be a variety of other system checks you could try.
The most common and overlooked is:
Outdated graphics driver →Our devices constantly update, and sometimes system updates include Graphics Driver updates, however as gamers we need to check ourselves to verify we have the latest patches.
Outdated or Weak Internet Connection → Even our modems to the internet need cleaning and updating! A device powering on doesn’t mean it’s performing well. Modems and routers are basically tiny computers, and like any computer, they can slow down, glitch, or degrade over time.
Security & Antivirus Blocking, Popup or Browser Extension Blocking and Browser extensions: Can block games from loading, ensure Pogo is on your whitelist (safe). Turn off any pop-up blockers or extensions on your browser.
Please take a moment to review the Troubleshooting Guide and other steps listed, the blue sentences are links to help.
If you have any questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.
Featured Places
