I have chosen energy twice this constellation for Merge Academy as my level prize and it never shows up in my game. It's done this before. I thought it was fixed. I guess not. The game owes me 88 energy, which I could really use. Please look into it. Thanks!
I play on Firefox, with windows 11.
Hello and thanks for reaching out again! I have combined your posts to make sure you see a response and for anyone else who may have run into the same issue!
Our EA Pogo Forums community is unable to assist with missing content or purchases. The best path forward is to contact EA Help directly, they have the specialized tools to privately. investigate missing content and purchases on your behalf.
Hope everything works out for you and Take Care 🌷🐈⬛
HELP!!
New to issues, bought additional Energy for Merge Academy....lost site....when returned, Energy greatly depleted to single digit. Is there a process to help?
Thank you.
Merge Academy is not crediting energy I have earned through the March free Fidelis the Pyrenees rewards and the daily check-in rewards. I am missing 90 energy that has not been credited. I think it credited the coins from rewards (10?) but not sure, as I was specifically looking for the energy credits. I know there are other players on the troubleshooting forum who didn't receive their coins and no one from EA has addressed this on the forum post. I play on PC using Firefox (latest version, whatever that number is). Thank you for fixing the issue.
Community ManagerCommunity Manager
EA Staff (Retired)
