Forum Discussion

ThePhenomsLady's avatar
2 years ago

Jungle Gin- no cards showing

On Jungle Gin, the game loads, but no cards appear. You can hear the cards shuffling, and the bot asks if you want to pass, but I cannot see any cards. Thank you for any help!

4 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @ThePhenomsLady 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to sign in manually
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, ensure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

  • summatymelady's avatar
    summatymelady
    Newcomer
    2 years ago

    Yes, this definitely has been an issue for me with Jungle Gin.  I have done everything that was suggested and still no cards.

    Unfortunately, this is a problem with Spades, today there was a Spades daily challenge and I could not and cannot play the challenge, no cards!!  (2024 07 17)

    Anymore suggestions to make these games work once again??

    Best regards,

    SummaTymeLady

  • Hi! Thanks for getting back to me.

    The device I'm using is Windows 10

    Browser- Firefox

    No error Message

    Screen name- ThePhenomsLady

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