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TwistedFatePnW's avatar
TwistedFatePnW
Rising Rookie
9 days ago

Mahjong Sanctuary - Detective Tool Bug

User: StonePnw

Desktop PC

Win11 25H2

Edge and Firefox v.149.0.2 both tested same issue

I start the game and hit play. The message shown is "If you want to easily find all possible matches of a tile, keep an eye on the detective" which prompts me to click the magnifying glass in upper right corner. Then the screen blacks out and I can only click activate. Once I activate im told to try it. So i click a tile, another highlights and i clear them both. This is where the loop begins and im again met with the message "If you want to easily find all possible matches of a tile, keep an eye on the detective" but now I cant do anything. i cant click away from this. Clicking the magnifying glass again does nothing and im just stuck. The message never clears and I can not continue past this point.

I have cleared browser cache and selected 'everything' for the time scale. Cookies have all been cleared. All browser extensions were disabled. (edge has none installed its kept stock) restarted PC and modem/router. I did try incognito mode. I did not flush DNS cache as im not sure what that means.

 

 

8 Replies

  • TwistedFatePnW's avatar
    TwistedFatePnW
    Rising Rookie
    1 day ago

    Same, ive been waiting a week for this to be fixed. Another post they have been waiting 3 months. I dont believe POGO is very interested in bug fixing.

  • Ajelly9608's avatar
    Ajelly9608
    Seasoned Newcomer
    1 day ago

    This game freezes up on level 14 the bird comes out to use detective glass then you match one pair and the bird comes out again and it freezes. Is there a fix to this issue? I've tried using different devices to make sure the problem wasn't with my device.

  • TwistedFatePnW's avatar
    TwistedFatePnW
    Rising Rookie
    6 days ago

    I have this exact issue but my bug report was merged with another post entitled -  Please help!!! Mahjong Sanctuary stuck in task list. Go there to view my report Pogo.

  • DesmondDoss33's avatar
    DesmondDoss33
    Seasoned Newcomer
    6 days ago

    Pogo Username: JustMatching3

    Device Type: Desktop PC

    OS Version: Windows 11 Version 22H2 (Build 22621.2428)

    Browsers Tested: Microsoft Edge, Google Chrome

    Current Browser Version Number:

    • Edge: Version 118.0.2088.76
    • Chrome: Version 118.0.5993.118

    DxDiag File Attached: Yes (attached as dxdiag.txt)

    Error Messages or Exact Wording: "Game freezes after introduction of the Detection tool"

    What Level is Freezing: Level 12

    Troubleshooting Steps Completed:

    • Cleared Edge browser cache and cookies
    • Disabled all browser extensions
    • Tried Chrome browser (same issue)
    • Restarted computer twice
    • Updated graphics drivers through Device Manager
    • Tried incognito mode in both browsers
    • Checked that Pogo is whitelisted in firewall
  • I have now also flushed DNS cache after learning what that means, restarted PC and still have the same bug in game. I believe ive now tried everything suggested in other posts to resolve game issues.

  • Please in all of your games add an option to disable tutorials. When I played pogo years ago I had these same issues and it led me to leave for a few years. I think this would fix alot of issues for people.

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