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hchsquirtrv's avatar
hchsquirtrv
Rising Rookie
5 years ago

Mahjong sanctuary not awarding stars or coins

I am at level 700, and the other night after playing several levels it stopped awarding me feathers, stars and new levels. Turning off and trying again over several days has not solved the problem. I haven't changed any settings that I know of. Using Silk browser on Amazon Fire tablet. Are there more levels or did I hit the end? And why is it not awarding stars or feathers for replaying this level several times since it isn't advancing me? It is also not awarding stars or feathers for the daily games.

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @hchsquirtrv,  

      

    Would you mind going through some steps we have listed in our Troubleshooting Guide, and then check if your progression is still stuck? 

      

    Regards,  

     

  • hchsquirtrv's avatar
    hchsquirtrv
    Rising Rookie
    5 years ago

    Hi,

    I have tried the steps of clearing cache, trying different browsers, chrome, edge and Amazon fire's browser. All are doing it. I did figure out that the game only has 700 levels. But when I go back to replay old levels I still am not earning feathers or stars. Though the game readily uses power ups.

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