Forum Discussion

Seasoned Traveler

3 months ago

Mahjong sanctuary stuck in task list!

Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having...

Hero+

3 months ago

sulyns

Hello! Thanks for reaching out here and to EA Help! I merged another one of your postings here and I also replied to another message you posted on here > Mahjong Sanctuary | EA Forums - 13094642

Did you try all of the troubleshooting steps in the link above? If so, would you mind taking a moment to complete the steps of reporting an issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

sulyns

Seasoned Traveler

3 months ago

Hi there, this is the information requested for three separate computers, with three different Operating systems and the same issue is present in all three.

Pogo screenname sulyns
Laptop 1:
OS version Windows 11 25H2 os
build 26200.7628
Google chrome Version 144.0.7559.97 Official Build 64-bit
DzDiag file attached yes DxDiag1.txt photos of issue included
Trouble shooting steps are every thing you've asked us to do up to this point to no avail.

Laptop 2:

Google Chrome Version 144.0.7559.97 Official Build 64-bit
OS version Windows 10 Version 22H2 OS Build 19045.6466
DxDiag file attached yes DxDiag2.txt
photo attached
Desktop PC:
Firefox 147.0.1 64-bit
OS Bazzite 43
KDE Plasma Version: 6.5.5
KDE Frameworks version: 6.22.0
QT version: 6.10.1
Kernel Version: 6.17.7-ba25.fc43.x86_64 64bit version
Graphics Platform: Wayland
DxDaig file no

You can see in the second image beside the humming bird there is a Text Box that is empty and I'm assuming there is an error in the code. I have investigated the problem for my wife and I can sign into my POGO account, miket3115, and I have no issue playing Mahjong Sanctuary, however, it should be noted that sulyns is at level 502 and I am only starting out on the game and my level is very low.

By testing this on three separate computers, with two different accounts (one working fine, the other not) thus has to be a pogo issue. i"m stumped?

DxDiag2.txt119 KB

DxDiag1.txt108 KB