Forum Discussion

Seasoned Traveler

3 months ago

Mahjong sanctuary stuck in task list!

Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having...

Community Manager

2 months ago

Hi folks,

sulyns wrote:
Any progress made?

Sorry sulyns, I haven't heard any updates on this yet.

At the moment, we've only been able to pass on what you've shared with us sulyns to help with investigation efforts, but it may help if the others reporting this could also include those details. Could you, miket3115 and wench012, pop the answers to these questions into your replies?

abbycattx wrote:

Pogo username:

Device Type (PC. Laptop, Phone,Tablet) :

OS version (Windows 10, Windows 11, or macOS):

Browsers Tested (Microsoft Edge, Google. Firefox, Safari):

Current Browser Version Number:

DxDiag File attached: (Yes/No):

Error messages or Error Images:

Screenshots showing what’s happening:

What Troubleshooting steps you've already completed:

[Edit to add] What levels this happens on:

Need help finding the information, here is a guide > How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898

- EA_Lanna

sulyns

Seasoned Traveler

1 month ago

EA_Lanna

I've heard nothing and now regular customer service is no longer replying. I NEED THIS ISSUE FIXED. More than three months of missing game time that I am paying for! Please light a fire under someone. I'm not being unreasonable here!