Matching moments keeps crashing

It’s crashing.

or, messing up every time I win. I realize that it’s been doing the same for other players.

why do y’all send us an email about how to contact tech support when it’s really just to a forum where no real answers are given? Instead we’re herded to yet another forum. It’s frustrating.

Matching Moments and Solitaire Home Story keep crashing, sometimesit doesn'teven open. I tried everything on my end still not working. I am a paying member.  This unfair to me.

that's the exact same level I started having issues on . . . I  make the first match and then the gems don't load properly so I cannot continue. Too bad, I really like this game. 

Matching Moments Glitched. As soon as I win the level, the game glitches. Objects populate from the top of the game downward, merge, disappear, and repeat. Tried on both Edge and Chrome, same result. 

Level 1625... I can only do 2 moves and then the gems start acting all wonky and won't go any further.

susssudio22​ 

Hello! Sorry to hear the game suddenly stopped working for you. I double checked the game before replying to you and I was able to complete a level towards the Suprise Event Badge.

Before you give up on the badge, would you mind taking a moment to view the Pogo Troubleshooting Guide to see if this will help resolve the issue? At times our browsers and devices can be fussy and need a bit of cleaning and updating. 

Please give the troubleshooting steps a try and feel free to let us know how it goes!

Still Having Issues?

Contact EA Help directly anytime, for FREE private assistance → Pogo – Official EA Help support

• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones
• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users
• Report a Problem on Pogo - Complete Guide
• New to the EA Forums? Start here! 

Matching moments has stopped working after first 4 moves.  Anyone else having trouble? Unfortunately, I won't be getting my badge now...... any suggestions for a fix?

when will you fix magic moments i can not complee my challenge

Matching moments loads but will not allow play!!

mine still frozen can't make moves