Forum Discussion
To get the necessary information out of the way - my screen name is Shilfiell, my OS in Mac OS Sonoma, my browser is Firefox.
Matching moments is a great game, frustratingly challenging at times - but the following glitches make it less enjoyable:
- "Lives Remaining" timer routinely sticks at 12:34 remaining. As a result, one rarely knows accurately exactly how many lives one has, or how long till a new life appears.
- When the "Unlimited Lives" booster is activated, occasionally clicking the Play button sends a "You have unlimited lives for a limited time!" pop-up then returns to the start screen (the one with the Play button) of the game. Endless loop. Only workaround is to quit the game and re-enter....which waste valuable Extra Lives time.
- The Daily Free Gift does not appear in the Shop. No idea when the gift renews each day, times seem variable. As this is our only feasible means of getting any power-ups, timing would be great to know.
- Objects in cells occasionally overlay two images at once.
- Static boosters (Bow, Boxing Glove, Hammer) received through daily (?) Free Gifts do not appear in inventory as expected. Alternatively, sometimes boosters just show up out of nowhere.
- When first released, this game had a Season to work through. This initial Season play provided many of the objects I've used to go through the ranks, but now there's no mechanism for free anything except the daily (?) gift.
In addition to the technical glitches, there are several areas for improvement with this game. Bring back seasons, open additional tabs (akin to the Chores tab in Solitaire Home Story) for a chance to work towards free boosters, and additional earned boosters like Undo or Extra Moves would enhance gameplay. Having to spend 900 coins for a single extra move pack is outrageously expensive (game-virtual-currency-wise) and that cost should be lowered - while also boosting the income from game wins, as it takes a very long time to accumulate coins currently. Might want to add a few booster-generating events that aren't dependent on consecutive wins, as well: most levels I play require repeated attempts to pin down the right gameplay patterns.
how long does it take for you to fix matching moments i pay to play on pogo this problem is unacceptable
- abbycattx1 month agoHero+
Hello! Sorry to hear you are having difficulties with Matching Moments. At the moment, the game is functioning as intended on the Pogo website, and there are no Service Announcements or Alerts regarding this game currently.
Please take a moment to view the Pogo troubleshooting guide > Pogo Troubleshooting Guide | EA Forums - 10424297
Additionally, you can Contact EA Help, for private assistance and to open a case.
Hope this helps and Take Care!
- Shilfiell21 month agoNew Rookie
If the game is functioning as intended, then I really question your intentions!
All issues noted above have been in existence since launch, with the exception of the lack of Seasons. I do know that EA/Pogo has not acknowledged any of these issues, and they rarely post alerts when things are broken (the lack of communication is truly appalling system-wide, and where should we even look for these alerts? Ideally they'd appear on the appropriate game pages so that all players can see what's happening if they encounter issues). Contacting EA Help is easier said than done.
- mom2_ABCAh1 month agoRising Novice
I keep trying to open a case and it wont let me. I am getting reward points for completing things Example, 5 games on the first try, and i get the points, but then play a game and the points disappear. happened multiple times for a loss of over 5000 points
- abbycattx1 month agoHero+
Hello! If you are trying to open a case with EA, here are the steps to do so > [POGO] How to Contact EA Support | EA Forums - 12464874
Additionally, looping screens, failed loads, or progress not appearing can stem from a variety of issues on our devices. Browsers can be surprisingly temperamental when they’re outdated, overloaded with cached data, or running too many extensions at once.
Please ensure you try the following steps to keep things running smoothly:
- Update your browser to the latest version (they update every 2-4 weeks)
- Clear cache and cookies to remove corrupted or outdated data
- Disable unnecessary extensions temporarily, especially blockers or privacy tools
- Restart your device and modem to refresh system resources
- Check for OS updates that may improve stability and compatibility (updates can come in at any time and happen frequently)
- Pogo Troubleshooting Guide
Give these steps a try when you can and I hope everything works out for you! Take Care 🐈⬛
- curenk75nCQG1 month agoNew Novice
the game is not functioning as intended yoy cannot open up game
- abbycattx1 month agoHero+
Hello and thanks reaching out! Would you mind following the troubleshooting steps and provide the details needed to report a problem as detailed above?
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