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119 Replies

  • This games will not load. I have updated all programs, still no go. Fix all these issues or I will leave POGO!

  • I have been locked out for a few weeks now…what’s the issue, several others in Group Chat having same issues.   Blank white screen all I get. 

  • limb5x6L5qmX's avatar
    limb5x6L5qmX
    Seasoned Newcomer
    16 days ago

    I have not been able to play matching moments for several weeks now. At first it would start to load and then just stop, and now all I get is a black screen.  Please fix this issue.

  • mommydebsbaby's avatar
    mommydebsbaby
    Seasoned Novice
    16 days ago

    I have done everything required and still just a black screen when trying to play matching moments. Help please thank you.

  • abbycattx's avatar
    abbycattx
    Hero+
    15 days ago

    mommydebsbaby​ limb5x6L5qmX​ CharsTrvldo​ SOUTHTIGER64sc​ 

    Hello! I'm sorry to hear you are still having an issue with the game loading on your device. Would you please take a moment to follow the procedure to report an issue:

    Pogo username:
    Device Type (PC. Laptop, Phone,Tablet) :
    OS version (Windows 10, Windows 11, or macOS):
    Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
    Current Browser Version Number:
    DxDiag File attached: (Yes/No):
    Error messages or Error Images:
    Screenshots showing what’s happening:
    What Troubleshooting steps you've already completed:

    Currently the game is working on the Pogo website itself

     

    ➡️Detailing the specifics of:

    • What troubleshooting steps you have taken?
    • What device are you using?
    • What browser and version this is happening on?
    • Have your graphics drivers been updated to the latest version (very important)?

     

    Can help pinpoint what is causing the device not to load the game.

     

  • Whatdoin1DI's avatar
    Whatdoin1DI
    Rising Novice
    14 days ago

    i have the same issue!  I wish they would fix this!

  • ms6259's avatar
    ms6259
    Seasoned Newcomer
    14 days ago

    When I try to play these games on my IPad it tells me that due to a repeated try the game will not load. How can I fix this. Thanks

  • HeckerKathy1957's avatar
    HeckerKathy1957
    Seasoned Newcomer
    6 days ago

    me too game is frozen bought a season pass too what a wastw of gems and money

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