Matching Moments not Loading
loads but can't move any pieces in game frozen
Forum Discussion
Since the recent Apple update, matching moments game screen goes black with only certain words or numbers showing after each game play. You have to exit or refresh screen to replay the game again. As such, you can’t use coins to continue play because most of the game doesn’t show up on the screen and you can’t see what to push.
I have done everything required and still just a black screen when trying to play matching moments. Help please thank you.
Hello! I'm sorry to hear you are still having an issue with the game loading on your device. Would you please take a moment to follow the procedure to report an issue:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:Currently the game is working on the Pogo website itself
When some players have no issue with a game and others do, it could indicate a configuration or environment-specific issue rather than a failure affecting the entire site. Kindly take a moment to examine the troubleshooting guides provided below and follow the steps to report an issue if you continue to encounter problems.
Pogo Troubleshooting Guides
- [Pogo] How to Troubleshoot Pogo Games
- [Pogo] Pogo Graphics Guide - Windows Users
- [Pogo] A Pogo Player's Network Guide
- [Pogo] How to Troubleshoot Apple Devices
- [Pogo] "A Problem Repeatedly Occurred" Troubleshooting Guide
- PWA for Pogo: Progressive Web Application
Pogo Troubleshooting Guide by EA Community Manager EA_Lanna
Featured Places
Pogo Technical Issues & Bugs
Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.Community Highlights
- EA_Lanna1 month ago
Community Manager
- EA_Lanna7 months ago
- EA_Illium4 years ago
EA Staff (Retired)